Thank you for choosing a Lenovo® ThinkBook Plus Gen 7 Auto Twist product! This user guide contains all the fundamentals about your Lenovo ThinkBook Plus Gen 7 Auto Twist, including but not limited to its features, specifications, operating system, keyboard shortcuts, power management, firmware setup, and FAQs. Explore this guide and learn how to use your Lenovo ThinkBook Plus Gen 7 Auto Twist.
Lenovo ThinkBook Plus Gen 7 Auto Twist User Guide
Experience the intelligent tracking modes! Boost your productivity!
Experience the intelligent tracking modes! Boost your productivity!
Face Tracking
Voice Free
Overview
Front
Top
Left
Right
Bottom
Rear
Key Features
Discover More
Specifications
Windows Operating System
Built-in Display
Unique Lenovo Apps
Firmware Setup Utility
FAQs
What should I do if my PC won’t start
Try any of the following solutions to resolve the issue.
- Disconnect all external devices, including the USB drive, portable hard disk, printer, docking station, and even the mouse and keyboard, because a malfunctioning external device may prevent the PC from starting up.
- Change a compliant power adapter to connect your PC to a working electrical outlet.
- Use the Windows startup repair tool if you can still see the Windows logo.
- Start your PC and wait for the Windows logo (or other logos) to appear.
- As soon as the logo appears, press and hold the power button until the PC shuts down.
- Turn your PC on again and repeat the previous step.
- Turn your PC on again. Windows should display the Automatic Repair screen.
- Select Advanced options ➙ Startup Repair
- Use a restore point recorded on your PC or use a recovery drive to restore Windows.
What should I do if my PC gets stuck in sleep or hibernate mode
Try any of the following solutions to resolve the issue.
- Reset your graphics driver by pressing Windows logo key + Ctrl + Shift + B.
- Restart your PC.
- Press and hold the power button until your PC shuts down completely.
- Wait about 15 seconds.
- Press the power button to start your PC.
- Identify the root cause of the problem after restarting your PC.
- Type device manager in the Windows search box and then press enter.
- Under Mice and other pointing devices, select your desired mouse.
- Under Power Management, check Allow this device to wake the computer.
- Select OK.
- Type control panel in the Windows search box and then press enter.
- Select Hardware and Sound ➙ Power Options ➙ Choose what the power button does ➙ Change settings that are currently unavailable.
- Uncheck Turn on fast startup (recommended).
- Select Save changes.
- Type control panel in the Windows search box and then press enter.
- Select Hardware and Sound ➙ Power Options ➙ Change when the computer sleeps ➙ Change advanced power settings.
- Select Sleep ➙ Allow wake timers.
- Next to On battery and Plugged in, disable wake timers.
- Select Apply ➙ OK.
What should I do if my PC is plugged in but not charging
Try any of the following solutions to resolve the issue.
- Make sure the power adapter is plugged in securely to both the wall outlet and your PC.
- Make sure the power adapter and the connector are not damaged. Plug the power adapter into a different wall outlet.
- Ensure that you use the power adapter with proper wattage. Low-wattage power adapters might cause a battery charging problem.
- Restart your PC.
- Roll back the battery driver.
- Type device manager in the Windows search box and then press enter.
- Under Batteries, select Microsoft AC Adapter or Microsoft ACPI-Compliant Control Method Battery.
- Select the Driver tab and then select Roll Back Driver.
- Select Yes to roll back your battery driver and restart your PC.
- Check the battery charging mode in Lenovo Vantage. In certain modes, charging will stop when the battery reaches a specific threshold to extend battery life.
- Update the firmware setup utility in Lenovo Vantage.
What should I do if the battery drains fast
Try any of the following solutions to resolve the issue.
- Avoid your PC in high heat or freezing cold because extreme temperatures affect battery performance.
- Disconnect all unnecessary external devices.
- Restrict background activities of high-power-consuming apps.
- Select Settings ➙ System ➙ Power & battery ➙ Battery usage.
- Under Battery usage per app, you can check the high-power-consuming apps. Then limit the
background activity of a desired app by selecting More options
➙ Manage background activity. - Under Background app permissions, select Power optimized (recommended) or Never to manage the background activity for the app.
- Disable all unnecessary startup apps.
- Select Settings ➙ Apps ➙ Startup.
- Disable all unnecessary startup apps.
- Adjust Power & battery settings.
- Select Settings ➙ System ➙ Power & battery.
- In Screen, sleep and hibernate timeouts ➙ On battery, set the Turn my screen off after and Make my device sleep after timeouts shorter.
- In Power Mode ➙ On battery, select Best Power Efficiency.
- Decrease the screen brightness using F5 (or fn + F5) or in Settings ➙ System ➙ Display ➙ Brightness.
- Decrease or turn off the keyboard backlight using fn + Space or fn + down arrow key.
How to fix blue screen errors
- Restart your PC.
- Type get help in the Windows search box and then press enter.
- In the search box of the Get Help app, type troubleshoot BSOD error.
- Follow the guided walkthrough.
What should I do if my screen flickers
Try any of the following solutions to resolve the issue.
- Reset your graphics driver by pressing Windows logo key + Ctrl + Shift + B.
- Restart your PC.
- Check whether Task Manager flickers by pressing Ctrl + Alt + Delete or Ctrl + Shift + Esc.
- Type device manager in the Windows search box and then press enter.
- Under Display adapters, select a display adapter.
- Select the Driver tab and then select Roll Back Driver.
- Select Yes to roll back your display driver and restart your PC.
- Keep all apps updated from the Microsoft Store or the manufacturer's site.
- Check whether the screen flickers in a specific app. If yes, uninstall the app.
Why can’t I adjust the display brightness
If you are unable to adjust the display brightness, it may be due to adaptive brightness being enabled or an
outdated display driver. You can try the following solutions to troubleshoot and fix the issue:
- Disable adaptive brightness:
- Go to Start ➙ Settings ➙ System ➙ Display.
- Under Brightness, select the switch for Change brightness automatically when lighting changes to turn it off.
- Under Brightness, set the Change brightness based on content option to Off.
- Update the display driver:
- Type Device Manager in the Windows search box and then press enter.
- Select the arrow icon > next to Display adapters to expand the section.
- Right-click your display adapter, select Update driver, and follow the on-screen instructions.
What should I do if my computer responds slowly
Try the following solutions to troubleshoot and fix the problem:
- Restart your computer.
- Delete temporary files and free up more drive space on your computer. For details, go to https:// support.microsoft.com/disk_cleanup.
- Remove unnecessary programs from the startup programs:
- Open the Start menu, and then select Settings ➙ Apps ➙ Startup.
- In the Startup section, turn off the switch of programs that are not necessary to start automatically when you log in to Windows.
- Uninstall unnecessary or unused software.
- Scan for viruses and malware using the anti-virus software that is installed on your computer.
- Update the Windows operating system.
Get the latest updates from the Windows Update. For details, go to https://support.microsoft.com/ windows_update. - Recover your Windows operating system. Depending on your specific situation, you can choose from different recovery options. For details, go to https://support.microsoft.com/windows_recovery.
- Repair missing or corrupted system files using the System File Checker tool. For details, go to https:// support.microsoft.com/system_file_checker.
What should I do if my camera can’t be launched or found
If your camera can’t be launched or found, try the following solutions one by one to troubleshoot and fix the
issue:
- Ensure that your camera is not disconnected or covered:
- If you are using an external camera, ensure that you have connected it to a working USB connector on your computer.
- If you are using an integrated camera, slide the camera shutter or camera switch to the on position.
- If you are using an integrated camera, it might be disabled. To enable your camera:
- The apps you are using might not have access to your camera. To authorize access to your camera:
- Your antivirus software settings might block access to your camera. Go to your antivirus software settings and unblock the access.
- Your camera driver might be uninstalled or out-of-date. To update the camera driver:
- If your camera still does not work, run the automated camera troubleshooter in the Get Help app. To open the Get help app:
What should I do if the audio does not work
If you encounter any audio problems, such as no audio or malfunctioning audio, try the following solutions to
troubleshoot and fix the issue:
- Go to Start ➙ Settings ➙ System ➙ Sound to verify that the sound output or input devices are selected correctly, and the volume is properly set.
- Run the audio troubleshooter:
- Go to Start ➙ Settings ➙ System ➙ Sound.
- Under Advanced, find Troubleshoot common sound problems, select Output devices or Input devices, and follow the on-screen instructions to troubleshoot and fix the problem.
- For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860.
What should I do if my keyboard does not work
If your keyboard does not work or types wrong characters, try the following solutions to troubleshoot and fix
the issue:
- Ensure that the keyboard is well connected.
- If you are using a wired keyboard, check if it is connected to your computer correctly or try to connect the keyboard to another compatible connector on your computer.
- If you are using a wireless keyboard, ensure that your keyboard is powered on. Check if the dongle is connected to your computer correctly or the Bluetooth connection with your computer is established.
- Ensure that the keyboard layout settings are correct. Take the following steps:
- Ensure that the keyboard is in good status. Take the following steps:
- Ensure that the sticky keys and filter keys are disabled. Take the following steps:
- Restart your computer.
What should I do if my keyboard types wrong characters
Try the following solutions to troubleshoot and fix the issue:
- Ensure that the keyboard layout settings are correct. Take the following steps:
- Go to Settings ➙ Time & language ➙ Language & region.
- Under Preferred languages, select the three horizontal dots next to your primary language preference and select Language options.
- Under Installed keyboards, check the keyboard layout and add the corresponding keyboard if you’re not using the right one.
- Sometimes the keyboard types wrong characters because you may have enabled the feature of auto-correcting misspelled words. Take the following steps to disable this feature:
- Go to Settings ➙ Time & language ➙ Typing.
- Select the switch for Autocorrect misspelled words to turn it off.
- Ensure that the keyboard driver is in good status. Take the following steps:
- Type Device Manager in the Windows search box and then press Enter.
- Select Device Manager from the list of results. The Device Manager window opens.
- Select arrow icon > next to Keyboard to expand the section.
- Double-click the keyboard that is not working and check the status.
- If it is not working properly, select Driver from the tabs on the top and select Uninstall device to uninstall the device.
- Apply Windows Update to install the latest driver automatically.
What should I do if my keyboard backlight does not work
If your keyboard backlight does not work, try the following solutions to troubleshoot and fix the issue:
- Adjust the keyboard backlight by pressing the key combination fn + Space.
- Open the firmware setup utility and press the key combination fn + Space to check if the keyboard backlight works. If the backlight works in the firmware setup utility, update the UEFI/BIOS to the lastest version.
- Update the keyboard driver:
What should I do if my touchpad or trackpad does not respond
If your touchpad does not respond, it might be because you have disabled the touchpad or your touchpad
driver is out-of-date or malfunctioning. To solve the problem, you can try the following solutions.
- Enable the touchpad:
- Go to Start ➙ Settings ➙ Bluetooth & devices ➙ Touchpad.
- Turn on the Touchpad toggle.
- Note: Alternatively, you can also press the touchpad hotkey
or the key combination fn + M to enable or disable the touchpad. - Update the touchpad driver:
- Type Device Manager in the Windows search box and then press enter.
- Select the arrow icon > next to Human Interface Devices to expand the section.
- Right-click the touchpad, select Update driver, and follow the on-screen instructions.
- If a touchpad problem occurs after a recent driver update, follow the instructions below to roll back to the previously installed driver:
- Type Device Manager in the Windows search box and then press enter.
- Select the arrow icon > next to Human Interface Devices to expand the section.
- Right-click the touchpad, and select Properties.
- Under Driver, select Roll Back Driver and follow the on-screen instructions.
What should I do if my touchpad or trackpad responds slowly
If your touchpad is not responding as quickly or accurately as you expect, you can try the following
solutions.
- Ensure the touchpad surface is clean, dry, and free from dirt or oils. Gently clean it with a soft, lint-free cloth.
- Disconnect any external mouse, keyboard or other USB devices. A faulty peripheral can sometimes cause cursor lag.
- Go to Start ➙ Settings ➙ Bluetooth & devices ➙ Touchpad and then adjust the cursor speed.
- Update the touchpad driver:
- Type Device Manager in the Windows search box and then press enter.
- Select the arrow icon > next to Human Interface Devices to expand the section.
- Right-click HID-compliant touch pad, select Update driver, and follow the on-screen instructions.
What should I do if my fan makes unusual noise
If your fan makes unusual noise, you can try the following solutions.
- Terminate power-consuming applications or processes that are not in use to reduce fan noise:
- Type Task Manager in the Windows search box and press enter.
- Terminate power-consuming applications or processes that are not in use.
- Adjust your computer operation mode in the pre-installed app Lenovo Vantage. As a shortcut, you can also use the key combination fn + Q.
- Update the operating system or device drivers to the latest version.
What should I do if I cannot connect to the network
If you're unable to access email, browse the web, or stream music, it's likely you're not connected to your
network and can't access the internet. To solve the problem, you can try the following solutions.
- Check your network connection status:
- Select the quick setting area
on the right side of the taskbar. - Make sure that Wi-Fi is turned on.
- Check if your network name shows Connected below it. If it displays a status other than Connected, select a Wi-Fi network you recognize from the list of available networks. Then, click on the network and attempt to connect.
- Check Airplane mode:
- Select Start ➙ Settings ➙ Network & Internet ➙ Airplane mode.
- Ensure Airplane mode is turned off.
- Run automated diagnostics process:
- Right-click on the network icon
on the right side of the task bar. - Select Diagnose network problems and then follow the on-screen instructions.
- Forget and reconnect to the Wi-Fi network:
- Select Start ➙ Settings ➙ Network & Internet ➙ Wi-Fi ➙ Manage known networks.
- Select your Wi-Fi network and then select Forget.
- Reconnect to the network by selecting it and entering the password.
- Restart your modem and wireless router.
What should I do if I cannot connect to Bluetooth
If you cannot connect to Bluetooth, try the following solutions one by one.
- Ensure Bluetooth is supported and enabled on both your computer and your Bluetooth device. To turn on Bluetooth on your computer, take the following steps:
- Select the quick settings area
on the right side of the taskbar. - In the Bluetooth quick setting, ensure that Bluetooth is turned on. If not, select the Bluetooth icon to turn it on.
- Restart your Bluetooth device.
- Ensure that your Bluetooth device is charged or has enough power.
- Ensure that your Bluetooth device is placed within the required Bluetooth connection distance range of your computer.
- Ensure that airplane mode is turned off on your computer. Take the following steps:
- Select the quick settings area
on the right side of the taskbar. - In the Airplane mode quick setting, ensure that Airplane mode is turned off. If not, select the Airplane mode icon to turn it off.
- Ensure that your Bluetooth device is not too close to other USB devices that are connected to your computer. Unshielded USB devices might interfere with Bluetooth connections.
- Remove your Bluetooth device, and then add it again:
- Select Start ➙ Settings ➙ Bluetooth & devices ➙ Devices.
- Select More options of the Bluetooth device you are having the problem with.
- Select Remove device to remove the Bluetooth device.
- Select the quick settings area
on the right side of the taskbar. - Select Manage Bluetooth devices (>) on the Bluetooth quick setting to expand the section.
- Select the device when it is displayed on the New devices list, and then follow the on-screen instructions.
- Run the Bluetooth troubleshooter:
- Select Start ➙ Settings ➙ System ➙ Troubleshoot ➙ Other troubleshooters.
- Locate the Bluetooth section, select Run and then follow the on-screen instructions.
- Uninstall the driver of the Bluetooth adapter. Windows will automatically install the latest driver.
- Type Device Manager in the Windows search box.
- Select Device Manager from the list of results. The Device Manager window opens.
- Select the arrow icon > next to Bluetooth to expand the section.
- Right-click the Bluetooth device you are having problem with, and then select Uninstall device.
- Confirm that you want to uninstall this device from your system in the Uninstall Device window, and then select Uninstall.
- After the driver is uninstalled, restart your computer. Windows will automatically install the latest driver.
- If Windows does not reinstall the driver automatically, open device manager and select Scan for hardware changes on the tool bar (the magnifying glass icon).
How to reset my Windows password
If you forget your Windows password and want to reset one, you can take the following actions.
- Do the following if you have set security questions.
- Click Reset password on the sign-in screen after you have entered an incorrect password.
- Follow on-screen instructions to reset a new password.
- Do the following if you have created a password reset disk.
- Connect a password reset disk to a USB-compatible connector on your computer.
- Follow on-screen instructions to reset your password.
- Do the following if you have an administrator account.
- Sign in to your computer with the local administrator account.
- Follow on-screen instructions to reset your password.
Where can I get the latest device drivers and UEFI/BIOS
- Lenovo Vantage
- Lenovo Support Web site at https://support.lenovo.com.
- Windows Update
What should I do if my fingerprint can’t be recognized
If your computer comes with a fingerprint reader and it fails to recognize your enrolled fingerprint,
please try the following solutions to troubleshoot and fix the issue:
- Clean the fingerprint reader with a soft microfiber cloth and ensure the fingerprint reader is completely dry before you attempt to use it again.
- Remove your fingerprint and enroll it again:
- Select Start ➙ Settings ➙ Accounts ➙ Sign-in options ➙ Fingerprint recognition (Windows Hello).
- Select Remove to remove the enrolled fingerprint.
- Enroll the fingerprint again.
- Update the fingerprint driver:
- Type Device Manager in the Windows search box and then press enter.
- Select the arrow icon > next to Biometric devices to expand the section.
- Right-click the fingerprint driver, click Update driver, and follow the on-screen instructions.
in the Plus Center app, white lights appear on both sides of the light bar. When you say “Hi Tiko”, the lights move from both sides to the center, indicating that the device is ready for your next voice
command. If no valid command is received over 5 seconds, the lights return to both sides.