Overview

Key Features

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Specifications

Your PC and its operating system

Use power efficiently

The display device

Shortcut keys

The firmware of your PC

FAQs

Press and hold the power button until the computer turns off. Then restart the computer.

  1. Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.
    Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.
  2. Wait until you are certain that all the liquid is dry before turning on your computer.
    CAUTION:
    Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.

Your computer may have Flip to Start enabled. Many Lenovo notebook computers include a sensor that can detect the angle at which the lid is opened. When you open the lid, the sensor can detect this behavior. If Flip to Start is enabled, the computer will respond by starting up automatically.

If you don’t like this feature, you can disable it. Flip to Start can be enabled or disabled in the setup utility program for the PC's firmware or the Lenovo Vantage app.

Your computer may include an ambient light sensor and the adaptive brightness feature is enabled. The light sensor can detect the intensity of the surrounding light. Using data provided by the sensor, the operating system can dynamically adjust the screen brightness.

The adaptive brightness feature of the operating system can be disabled. For Windows operating systems, adaptive brightness settings are usually found in Settings ➙ System ➙ Display.

  1. Right-click on the network icon the network icon on the right side of the task bar.
  2. Select Diagnose network problems and then follow the on-screen instructions.

Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. To fix the errors, you can take the following steps to use the Blue Screen Troubleshooter in the Get Help app:

Step 1
Type Get Help in the Windows search box and then press Enter.
Step 2
In the search box of the Get Help app, type Troubleshoot BSOD error and then press Enter.
Step 3
Follow the guided walkthrough.

Screen flickering in Windows is usually caused by a display driver issue or incompatible app. You can first determine whether the problem is caused by a display driver issue or an incompatible app by checking if Task Manager flickers. To open Task Manager, press Ctrl+Alt+Delete or Ctrl+Shift+Esc.

  1. If Task Manager also flickers, the display driver is probably causing the problem. In this scenario, roll back your display driver:
    1. Type device manager in the Windows search box and then press Enter.
    2. Under Display adapters, select a display adapter.
    3. Select the Driver tab and then select Roll Back Driver.
    4. Click Yes to roll back your display driver and restart your computer.
    If the Roll Back Driver option is unavailable, Windows does not have a previous driver to roll back to. In this scenario, you can try updating or uninstalling your display driver in the Driver tab.
  2. If Task Manager does not flicker, an incompatible app is probably causing the problem. In this scenario, update or uninstall an incompatible app:
    1. Check if any app needs to be updated from the Microsoft Store or the manufacturer’s site. If yes, update the app.
    2. If step a does not work, uninstall the app:
      1. Select the Start menu on the taskbar and then select Settings.
      2. Select Apps ➙ Installed apps.
      3. Scroll down the list, find the app you want to uninstall, and then select Uninstall.
      4. In the popup window, select Uninstall.
      5. If you're asked to confirm your choice, select Yes.
        Check in the recently used app if screen flickering usually occurs in a specific app. If yes, prioritize uninstalling that app.
      After uninstalling an app, restart your computer and check if the screen flickering issue is resolved. If the issue retains, uninstall each app one by one until the issue is resolved.

If your touchpad does not respond, it might be because you have disabled the touchpad or your touchpad driver is out-of-date or malfunctioning. To solve the problem, you can try the following solutions.

  • Enable the touchpad:
    1. Go to Start ➙ Settings ➙ Bluetooth & devices ➙ Touchpad.
    2. Turn on the Touchpad toggle.
      Alternatively, you can also press the key combination fn + M to enable or disable the touchpad.
  • Update the touchpad driver:
    1. Type Device Manager in the Windows search box and then press Enter.
    2. Click the arrow icon > next to Human Interface Devices to expand the section.
    3. Right-click the touchpad, select Update driver, and follow the on-screen instructions.
  • If a touchpad problem occurs after a recent driver update, follow the instructions below to roll back to the previously installed driver:
    1. Type Device Manager in the Windows search box and then press Enter.
    2. Click the arrow icon > next to Human Interface Devices to expand the section.
    3. Right-click the touchpad, and select Properties.
    4. Under Driver, select Roll Back Driver and follow the on-screen instructions.

If you encounter any audio problems, such as no audio or malfunctioning audio, try the following solutions to troubleshoot and fix the issue:

  1. Verify your audio settings:
    1. Go to Start ➙ Settings ➙ System ➙ Sound.
    2. Verify that the sound output and input devices are selected correctly.
      If you are using an external audio device, ensure that the device is properly connected to your computer.
    3. Verify that the volume is properly set and your computer is not muted.
  2. Run the audio troubleshooter:
    • Go to Start ➙ Settings ➙ System ➙ Sound.
    • Under Advanced, find Troubleshoot common sound problems, and click Output devices or Input devices to troubleshoot and fix the problem.

For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860.

If your camera can’t be launched or found, try the following solutions one by one to troubleshoot and fix the issue:

  1. Ensure that your camera is not disconnected or covered:
    • If you are using an external camera, ensure that you have connected it to a working USB connector on your computer.
    • If you are using an integrated camera, slide the camera shutter or camera switch to the on position.
  2. If you are using an integrated camera, it might be disabled. To enable your camera:
    1. Open the Start menu, and click Settings ➙ Bluetooth & devices ➙ Camera.
    2. Check if the camera is connected or disabled. If it is disabled, enable the camera.
  3. The apps you are using might not have access to your camera. To authorize access to your camera:
    1. Open the Start menu, and select Settings ➙ Privacy & security ➙ Camera.
    2. Turn on Camera access switch and Let apps access your camera switch.
  4. Your antivirus software settings might block access to your camera. Go to your antivirus software settings and unblock the access.
  5. Your camera driver might be uninstalled or out-of-date. To update the camera driver:
    1. Type device manager in the Windows search box and then press Enter.
    2. Click Device Manager from the list of results. The Device Manager window opens.
    3. Click arrow icon > next to Camera to expand the section.
    4. Right-click the camera that you would like to update.
    5. Select Update driver and follow the on-screen instructions.
  6. If your camera still does not work, run the automated camera troubleshooter in the Get Help app. To open the Get help app:
    • Open the Start menu, and click Settings ➙ Privacy & security ➙ Camera.
    • Scroll down to the bottom. Click Get help and follow the on-screen instructions.

If your keyboard does not work or types wrong characters, try the following solutions to troubleshoot and fix the issue:

  1. Ensure that the keyboard is well connected.
    • If you are using a wired keyboard, check if it is connected to your computer correctly or try to connect the keyboard to another compatible connector on your computer.
    • If you are using a wireless keyboard, ensure that your keyboard is powered on. Check if the dongle is connected to your computer correctly or the Bluetooth connection with your computer is established.
  2. Ensure that the keyboard layout settings are correct. Take the following steps:
    1. Go to Settings ➙ Time & language ➙ Language & region.
    2. Under Preferred languages, click on the three horizontal dots next to your primary language preference and select Language options.
    3. Under Installed keyboards, check the keyboard layout and add the corresponding keyboard if you’re not using the right one.
  3. Ensure that the keyboard is in good status. Take the following steps:
    1. Type device manager in the Windows search box and then press Enter.
    2. Click Device Manager from the list of results. The Device Manager window opens.
    3. Click arrow icon > next to Keyboard to expand the section.
    4. Double-click the keyboard that is not working and check the status.
    5. If it is not working properly, select Driver from the tabs on the top and click Uninstall device to uninstall the device.
    6. Apply Windows Update to install the latest driver automatically.
  4. Ensure that the sticky keys and filter keys are disabled. Take the following steps:
    • Open the Start menu, and click Settings ➙ Accessibility ➙ Keyboard.
    • Disable Sticky keys switch and Filter keys switch.
  5. Restart your computer.

If your keyboard backlight does not work, try the following solutions to troubleshoot and fix the issue:

  1. Adjust the keyboard backlight by pressing the key combination fn + Space.
  2. Open the firmware setup utility and press the key combination fn + Space to check if the keyboard backlight works. If the backlight works in the firmware setup utility, update the UEFI/BIOS to the lastest version.
  3. Update the keyboard driver:
    1. Type Device Manager in the Windows search box and then press Enter.
    2. Click the arrow icon next to Keyboards to expand the section.
    3. Right-click the keyboard you would like to update.
    4. Select Update driver and follow the on-screen instructions.

If you forget your Windows password and want to reset one, you can take the following actions.

  • Do the following if you have set security questions.
    1. Click Reset password on the sign-in screen after you have entered an incorrect password.
      Contact your administrator if you do not see an option to reset your password.
    2. Follow on-screen instructions to reset a new password.
  • Do the following if you have created a password reset disk.
    1. Connect a password reset disk to a USB-compatible connector on your computer.
    2. Follow on-screen instructions to reset your password.
  • Do the following if you have an administrator account.
    1. Sign in to your computer with the local administrator account.
    2. Follow on-screen instructions to reset your password.
  1. Ensure that you use the correct power adapter with the proper wattage. Low-wattage power adapters might cause battery charging problem.
  2. Exit the heavy-loading programs and charge the computer again. To check the loads of programs in process, press ctrl + alt + delete and then select Task Manager ➙ Processes.
  3. Move your computer to a cool and well-ventilated spot. Battery charging may also be affected by its temperature.
  4. Update the battery driver or UEFI/BIOS to the latest version. To proceed with a driver update or a BIOS update, select System Update in the Lenovo Vantage app. It will automatically check for any updates you may need.

Self-help Resources

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Virtual product and product illustrations are used for feature demonstration purposes and may differ from the actual products. Apps are subject to updates and as a result the actual app-related operations may differ from those shown in the videos.