Try any of the following solutions to resolve the issue.

• Disconnect all external devices, including the USB drive, portable hard disk, printer, docking station, and even the mouse and keyboard, because a malfunctioning external device may prevent the PC from starting up.
• Change a compliant power adapter to connect your PC to a working electrical outlet.
• Use the Windows startup repair tool if you can still see the Windows logo.
  1. Start your PC and wait for the Windows logo (or other logos) to appear.
  2. As soon as the logo appears, press and hold the power button until the PC shuts down.
  3. Turn your PC on again and repeat the previous step.
  4. Turn your PC on again. Windows should display the Automatic Repair screen.
  5. Select Advanced options ➙ Startup Repair.
• Use a restore point recorded on your PC or use a recovery drive to restore Windows.

Try any of the following solutions to resolve the issue.

• Reset your graphics driver by pressing Windows logo key + ctrl + shift + B.
• Restart your PC.
  1. Press and hold the power button until your PC shuts down completely.
  2. Wait about 15 seconds.
  3. Press the power button to start your PC.
• Identify the root cause of the problem after restarting your PC.
  • Allow your desired mouse to wake up your PC.
    1. Type device manager in the Windows search box and then press enter.
    2. Under Mice and other pointing devices, select your desired mouse.
    3. Under Power Management, check Allow this device to wake the computer.
    4. Select OK.
  • Disable fast startup because it may conflict with sleep or hibernate mode.
    1. Type control panel in the Windows search box and then press enter.
    2. Select Hardware and Sound ➙ Power Options ➙ Choose what the power button does ➙ Change settings that are currently unavailable.
    3. Uncheck Turn on fast startup (recommended).
    4. Select Save changes.
  • Disable wake timers because they may cause system instability or a black screen.
    1. Type control panel in the Windows search box and then press enter.
    2. Select Hardware and Sound ➙ Power Options ➙ Change when the computer sleeps ➙ Change advanced power settings.
    3. Select Sleep ➙ Allow wake timers.
    4. Next to On battery and Plugged in, disable wake timers.
    5. Select Apply ➙ OK.

Your computer may have Flip to Start enabled. Many Lenovo notebook computers include a sensor that can detect the angle at which the lid is opened. When you open the lid, the sensor can detect this behavior. If Flip to Start is enabled, the computer will respond by starting up automatically.

If you don’t like this feature, you can disable it. Flip to Start can be enabled or disabled in the setup utility program for the PC’s firmware or the Lenovo Vantage app.

Try any of the following solutions to resolve the issue.

• Make sure the power adapter is plugged in securely to both the wall outlet and your PC.
• Make sure the power adapter and the connector are not damaged. Plug the power adapter into a different wall outlet.
• Ensure that you use the power adapter with proper wattage. Low-wattage power adapters might cause a battery charging problem.
• Restart your PC.
• Roll back the battery driver.
  1. Type device manager in the Windows search box and then press enter.
  2. Under Batteries, select Microsoft AC Adapter or Microsoft ACPI-Compliant Control Method Battery .
  3. Select the Driver tab and then select Roll Back Driver.
  4. Select Yes to roll back your battery driver and restart your PC.
     If the Roll Back Driver option is unavailable, Windows does not have a previous driver to roll back to. In this scenario, you can try updating or uninstalling the battery driver in the Driver tab.
• Check the battery charging mode in Lenovo Vantage or Legion Space. In certain modes, charging will stop when the battery reaches a specific threshold to extend battery life.
• Update the firmware setup utility in Lenovo Vantage or Legion Space.

Try any of the following solutions to resolve the issue.

• Avoid your PC in high heat or freezing cold because extreme temperatures affect battery performance.
• Disconnect all unnecessary external devices.
• Restrict background activities of high-power-consuming apps.
  1. Select Settings ➙ System ➙ Power & battery ➙ Battery usage.
  2. Under Battery usage per app, you can check the high-power-consuming apps. Then limit the background activity of a desired app by selecting More options ➙ Manage background activity .
  3. Under Background app permissions, select Power optimized (recommended) or Never to manage the background activity for the app.
• Disable all unnecessary startup apps.
  1. Select Settings ➙ Apps ➙ Startup.
  2. Disable all unnecessary startup apps.
• Adjust Power & battery settings.
  1. Select Settings ➙ System ➙ Power & battery.
  2. In Screen, sleep and hibernate timeouts ➙ On battery, set the Turn my screen off after and Make my device sleep after timeouts shorter.
  3. In Power Mode ➙ On battery, select Best Power Efficiency.
• Decrease the screen brightness using F5 (or fn + F5) or in Settings ➙ System ➙ Display ➙ Brightness .
• Decrease or turn off the keyboard backlight using fn + Space or fn + down arrow key.

1. Restart your PC.
2. Type get help in the Windows search box and then press enter.
3. In the search box of the Get Help app, type troubleshoot BSOD error.
4. Follow the guided walkthrough.

Your computer may include an ambient light sensor and the adaptive brightness feature is enabled. The light sensor can detect the intensity of the surrounding light. Using data provided by the sensor, the operating system can dynamically adjust the screen brightness.

The adaptive brightness feature of the operating system can be disabled. For Windows operating systems, adaptive brightness settings are usually found in Settings ➙ System ➙ Display.

Try any of the following solutions to resolve the issue.

• Reset your graphics driver by pressing Windows logo key + ctrl + shift + B.
• Restart your PC.
• Check whether Task Manager flickers by pressing ctrl + alt + delete or ctrl + shift + esc.
  • If Task Manager also flickers, roll back your display driver.
    1. Type device manager in the Windows search box and then press enter.
    2. Under Display adapters, select a display adapter.
    3. Select the Driver tab and then select Roll Back Driver.
    4. Select Yes to roll back your display driver and restart your PC.
       If the Roll Back Driver option is unavailable, Windows does not have a previous driver to roll back to. In this scenario, you can try updating or uninstalling your display driver in the Driver tab.
  • If Task Manager does not flicker, update or uninstall incompatible apps that are probably causing the problem.
    1. Keep all apps updated from the Microsoft Store or the manufacturer's site.
    2. Check whether the screen flickers in a specific app. If yes, uninstall the app.

If you are unable to adjust the display brightness, it may be due to adaptive brightness being enabled or an outdated display driver. You can try the following solutions to troubleshoot and fix the issue:

• Disable adaptive brightness:
  1. Go to Start ➙ Settings ➙ System ➙ Display.
  2. Under Brightness, select the switch for Change brightness automatically when lighting changes to turn it off.
  3. Under Brightness, set the Change brightness based on content option to Off.
• Update the display driver:
  1. Type Device Manager in the Windows search box and then press enter.
  2. Select the arrow icon > next to Display adapters to expand the section.
  3. Right-click your display adapter, select Update driver, and follow the on-screen instructions.

1. Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.
   Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.
2. Wait until you are certain that all the liquid is dry before turning on your computer.

   Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.

Press and hold the power button until the computer turns off. Then restart the computer.

Try the following solutions to troubleshoot and fix the problem:

• Restart your computer.
• Delete temporary files and free up more drive space on your computer. For details, go to https://support.microsoft.com/disk_cleanup.
• Remove unnecessary programs from the startup programs:
  1. Open the Start menu, and then select Settings ➙ Apps ➙ Startup.
  2. In the Startup section, turn off the switch of programs that are not necessary to start automatically when you log in to Windows.
• Uninstall unnecessary or unused software.
• Scan for viruses and malware using the anti-virus software that is installed on your computer.
• Update the Windows operating system.
  Get the latest updates from the Windows Update. For details, go to https://support.microsoft.com/windows_update.
• Recover your Windows operating system.
  Depending on your specific situation, you can choose from different recovery options. For details, go to https://support.microsoft.com/windows_recovery.
• Repair missing or corrupted system files using the System File Checker tool. For details, go to https://support.microsoft.com/system_file_checker.

Try the following solutions to troubleshoot and fix the issue:

• Ensure that your camera is not disconnected or covered:
  • If you are using an external camera, ensure that you have connected it to a working USB connector on your computer.
  • If you are using an integrated camera, slide the camera shutter or camera switch to the on position.
• If you are using an integrated camera, it might be disabled. Go to Start menu, and select Settings ➙ Bluetooth & devices ➙ Camera to enable the integrated camera.
• The apps you are using might not have access to your camera. To authorize access to your camera:
  1. Open the Start menu, and select Settings ➙ Privacy & security ➙ Camera.
  2. Turn on Camera access switch and Let apps access your camera switch.
• Your antivirus software settings might block access to your camera. Go to your antivirus software settings and unblock the access.
• Your camera driver might be outdated. To update the camera driver:
  1. Type Device Manager in the Windows search box and then press Enter.
  2. Select Device Manager from the list of results. The Device Manager window opens.
  3. Select arrow icon > next to Camera to expand the section.
  4. Right-click the camera that you would like to update.
  5. Select Update driver and follow the on-screen instructions.
• Run the automated camera troubleshooter in the Get Help app:
  1. Open the Start menu, and select Settings ➙ Privacy & security ➙ Camera.
  2. Scroll down to the bottom. Select Get help and follow the on-screen instructions.

If you encounter any audio problems, such as no audio or malfunctioning audio, try the following solutions to troubleshoot and fix the issue:

• Go to Start ➙ Settings ➙ System ➙ Sound to verify that the sound output or input devices are selected correctly, and the volume is properly set.
• Run the audio troubleshooter:
  1. Go to Start ➙ Settings ➙ System ➙ Sound.
  2. Under Advanced, find Troubleshoot common sound problems, select Output devices or Input devices, and follow the on-screen instructions to troubleshoot and fix the problem.

For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860.

If your keyboard does not work or types wrong characters, try the following solutions to troubleshoot and fix the issue:

1. Ensure that the keyboard is well connected.
   • If you are using a wired keyboard, check if it is connected to your computer correctly or try to connect the keyboard to another compatible connector on your computer.
   • If you are using a wireless keyboard, ensure that your keyboard is powered on. Check if the dongle is connected to your computer correctly or the Bluetooth connection with your computer is established.
2. Ensure that the keyboard layout settings are correct. Take the following steps:
   • Go to Settings ➙ Time & language ➙ Language & region.
   • Under Preferred languages, click on the three horizontal dots next to your primary language preference and select Language options.
   • Under Installed keyboards, check the keyboard layout and add the corresponding keyboard if you’re not using the right one.
3. Ensure that the keyboard is in good status. Take the following steps:
   • Type device manager in the Windows search box and then press Enter.
   • Click Device Manager from the list of results. The Device Manager window opens.
   • Click arrow icon > next to Keyboard to expand the section.
   • Double-click the keyboard that is not working and check the status.
   • If it is not working properly, select Driver from the tabs on the top and click Uninstall device to uninstall the device.
   • Apply Windows Update to install the latest driver automatically.
4. Ensure that the sticky keys and filter keys are disabled. Take the following steps:
   • Open the Start menu, and click Settings ➙ Accessibility ➙ Keyboard.
   • Disable Sticky keys switch and Filter keys switch.
5. Restart your computer.

• Ensure that the keyboard layout settings are correct. Take the following steps:
  1. Go to Settings ➙ Time & language ➙ Language & region.
  2. Under Preferred languages, select the three horizontal dots next to your primary language preference and select Language options.
  3. Under Installed keyboards, check the keyboard layout and add the corresponding keyboard if you’re not using the right one.
• Sometimes the keyboard types wrong characters because you may have enabled the feature of auto- correcting misspelled words. Take the following steps to disable this feature:
  1. Go to Settings ➙ Time & language ➙ Typing.
  2. Select the switch for Autocorrect misspelled words to turn it off.
• Ensure that the keyboard driver is in good status. Take the following steps:
  1. Type Device Manager in the Windows search box and then press Enter.
  2. Select Device Manager from the list of results. The Device Manager window opens.
  3. Select arrow icon > next to Keyboard to expand the section.
  4. Double-click the keyboard that is not working and check the status.
  5. If it is not working properly, select Driver from the tabs on the top and select Uninstall device to uninstall the device.
  6. Apply Windows Update to install the latest driver automatically.

If your keyboard backlight does not work, try the following solutions to troubleshoot and fix the issue:

1. Adjust the keyboard backlight by pressing the key combination fn + Space.
2. Open the firmware setup utility and press the key combination fn + Space to check if the keyboard backlight works. If the backlight works in the firmware setup utility, update the UEFI/BIOS to the lastest version.
3. Update the keyboard driver:
   • Type Device Manager in the Windows search box and then press Enter.
   • Click the arrow icon next to Keyboards to expand the section.
   • Right-click the keyboard you would like to update.
   • Select Update driver and follow the on-screen instructions.

If your touchpad does not respond, it might be because you have disabled the touchpad or your touchpad driver is out-of-date or malfunctioning. To solve the problem, you can try the following solutions.

If your touchpad is not responding as quickly or accurately as you expect, you can try the following solutions.

• Ensure the touchpad surface is clean, dry, and free from dirt or oils. Gently clean it with a soft, lint-free cloth.
• Disconnect any external mouse, keyboard or other USB devices. A faulty peripheral can sometimes cause cursor lag.
• Go to Start ➙ Settings ➙ Bluetooth & devices ➙ Touchpad and then adjust the cursor speed.
• Update the touchpad driver:
  1. Type Device Manager in the Windows search box and then press enter.
  2. Select the arrow icon > next to Human Interface Devices to expand the section.
  3. Right-click HID-compliant touch pad, select Update driver, and follow the on-screen instructions.

If your fan makes unusual noise, you can try the following solutions.

• Terminate power-consuming applications or processes that are not in use to reduce fan noise:
  1. Type Task Manager in the Windows search box and press enter.
  2. Terminate power-consuming applications or processes that are not in use.
• Adjust your computer operation mode in the pre-installed app Lenovo Vantage or Lenovo PC Manager or Lenovo Baiying or Legion Space. As a shortcut, you can also use the key combination fn + Q. For details, see "System operation modes" in this User Guide.
• Update the operating system or device drivers to the latest version.

Your Windows operating system version is not up to date and does not include the necessary software components. Update your Windows operating system to version 23H2 or later using Windows Update and then try again.

If you're unable to access email, browse the web, or stream music, it's likely you're not connected to your network and can't access the internet. To solve the problem, you can try the following solutions.

• Check your network connection status:
  1. Select the quick setting area on the right side of the side bar.
  2. Make sure that Wi-Fi is turned on.
  3. Check if your network name shows Connected below it. If it displays a status other than Connected, select a Wi-Fi network you recognize from the list of available networks. Then, click on the network and attempt to connect.
• Check Airplane mode:
  1. Select Start ➙ Settings ➙ Network & Internet ➙ Airplane mode.
  2. Ensure Airplane mode is turned off.
• Run automated diagnostics process:
  1. Right-click on the network icon on the right side of the task bar.
  2. Select Diagnose network problems and then follow the on-screen instructions.
• Forget and reconnect to the Wi-Fi network:
  1. Select Start ➙ Settings ➙ Network & Internet ➙ Wi-Fi ➙ Manage known networks.
  2. Select your Wi-Fi network and then select Forget.
  3. Reconnect to the network by selecting it and entering the password.
• Restart your modem and wireless router.

If you cannot connect to Bluetooth, try the following solutions one by one.

• Ensure Bluetooth is supported and enabled on both your computer and your Bluetooth device. To turn on Bluetooth on your computer, take the following steps:
  1. Select the quick settings area on the right side of the taskbar.
  2. In the Bluetooth quick setting, ensure that Bluetooth is turned on. If not, select the Bluetooth icon to turn it on.
• Restart your Bluetooth device.
• Ensure that your Bluetooth device is charged or has enough power.
• Ensure that your Bluetooth device is placed within the required Bluetooth connection distance range of your computer.
• Ensure that airplane mode is turned off on your computer. Take the following steps:
  1. Select the quick settings area on the right side of the taskbar.
  2. In the Airplane mode quick setting, ensure that Airplane mode is turned off. If not, select the Airplane mode icon to turn it off.
• Ensure that your Bluetooth device is not too close to other USB devices that are connected to your computer. Unshielded USB devices might interfere with Bluetooth connections.
• Remove your Bluetooth device, and then add it again:
  1. Select Start ➙ Settings ➙ Bluetooth & devices ➙ Devices.
  2. Select More options of the Bluetooth device you are having the problem with.
  3. Select Remove device to remove the Bluetooth device.
  4. Select the quick settings area on the right side of the taskbar.
     Ensure that the Bluetooth on both your computer and the Bluetooth device is turned on. Ensure that the device is discoverable.
  5. Select Manage Bluetooth devices (>) on the Bluetooth quick setting to expand the section.
  6. Select the device when it is displayed on the New devices list, and then follow the on-screen instructions.
• Run the Bluetooth troubleshooter:
  1. Select Start ➙ Settings ➙ System ➙ Troubleshoot ➙ Other troubleshooters .
  2. Locate the Bluetooth section, select Run and then follow the on-screen instructions.
• Uninstall the driver of the Bluetooth adapter. Windows will automatically install the latest driver.
  1. Type Device Manager in the Windows search box.
  2. Select Device Manager from the list of results. The Device Manager window opens.
  3. Select the arrow icon > next to Bluetooth to expand the section.
  4. Right-click the Bluetooth device you are having problem with, and then select Uninstall device.
  5. Confirm that you want to uninstall this device from your system in the Uninstall Device window, and then select Uninstall.
  6. After the driver is uninstalled, restart your computer. Windows will automatically install the latest driver.
  7. If Windows does not reinstall the driver automatically, open device manager and select Scan for hardware changes on the tool bar (the magnifying glass icon).

If you have forgotten the password for your Windows account, you can try the following solutions.

• If you sign in to Windows with an email address, you have a Microsoft Account. You can reset your password online:
  1. Go to the Microsoft password reset page from any other device.
  2. Enter your Microsoft email address and follow the on-screen instructions.
  3. You will be asked to verify your identity using a security code sent to your alternate email address or phone number.
  4. Once reset, use your new password to sign in to your laptop.
     An internet connection is required on your laptop for this to work.
• If you sign in with a username that does not use an email, you have a local account. Do the following to reset your password:

  1. Use a password reset hint:

     On the Windows sign-in screen, select Sign-in options and then enter your password. If you see a Password hint displayed below the password field, it may help you remember your password.

     This feature is only available if you set up the hint in advance. You can see the option to set up a password hint when you create a local account password.

  2. Use a previously created password reset disk:

     If you have created a password reset disk, you can connect it to a USB-compatible connector on your computer and then follow the on-screen instructions to reset your password.

• Lenovo Vantage or Lenovo PC Manager
• Lenovo Support Web site at https://support.lenovo.com

If your computer comes with a fingerprint reader and it fails to recognize your enrolled fingerprint, please try the following solutions to troubleshoot and fix the issue:

• Clean the fingerprint reader with a soft microfiber cloth and ensure the fingerprint reader is completely dry before you attempt to use it again.
• Remove your fingerprint and enroll it again:
  1. Select Start ➙ Settings ➙ Accounts ➙ Sign-in options ➙ Fingerprint recognition (Windows Hello).
  2. Select Remove to remove the enrolled fingerprint.
  3. Enroll the fingerprint again.
• Update the fingerprint driver:
  1. Type Device Manager in the Windows search box and then press enter.
  2. Select the arrow icon > next to Biometric devices to expand the section.
  3. Right-click the fingerprint driver, click Update driver, and follow the on-screen instructions.

• Check the pen battery status from the Lenovo Pen Settings app.
  1. Type Lenovo Pen Settings in the Windows search box, and then select the matched result to open the Lenovo Pen Settings app.
  2. Check the battery level of the pen in this app.
• View the battery level in the lower right corner of your PC screen.