Replace a hardware part

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center.

Before you contact Lenovo

Prepare the needed information before you contact Lenovo.

1. Record the problem symptoms and details:
   • What is the problem? Is it continuous or intermittent?
   • Any error message or error code?
   • What operating system are you using? Which version?
   • Which software applications were running at the time of the problem?
   • Can the problem be reproduced? If so, how?
2. Record the system information:
   • Product name.
   • Machine type and “serial number”.

Lenovo Customer Support Center

During the warranty period, you can call Lenovo Customer Support Center for help.

Telephone numbers

For a list of the Lenovo Support phone numbers for your country or region, go to Support Phone List for the latest phone numbers.

Services available during the warranty period

• Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

Services not covered

• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to:

• https://www.lenovo.com/warranty
  
• https://pcsupport.lenovo.com/warranty

Customer Replaceable Units (CRUs) are parts that can be replaced by the customer. The computers contain the following types of CRUs:

• Self-service CRUs: Refer to parts that can be replaced easily by customer themselves or by trained service technicians at an additional cost.
• Optional-service CRUs: Refer to parts that can be replaced by customers with a greater skill level. Trained service technicians can also provide service to replace the parts under the type of warranty designated for the customer’s machine.

If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty documentation at https://www.lenovo.com/warranty/llw_02.

CRU list

The following is a list of CRUs of your computer.

Self-service CRUs

• ac power adapter*
• Base cover assembly
• M.2 solid-state drive
• M.2 solid-state drive bracket
• Nano-SIM-card tray*
• Power cord*

Optional-service CRUs

• Wireless WAN card*
• Wireless WAN card bracket*

*for selected models

Disable Fast Startup and the built-in battery

Before replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery.

To disable Fast Startup:

1. Go to Control Panel and view by Large icons or Small icons.
2. Click Power Options, and then click Choose what the power buttons do on the left pane.
3. Click Change settings that are currently unavailable at the top.
4. If prompted by User Account Control (UAC), click Yes.
5. Clear the Turn on fast startup check box, and then click Save changes.

To disable the built-in battery:

1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu.
2. Select Config ➙ Power. The Power submenu is displayed.
3. Select Disable Built-in Battery and press Enter.
4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool.

Base cover assembly

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

• When your computer has the removable battery installed
• When your computer is connected to ac power

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery”.
2. Turn off the computer and disconnect the computer from ac power and all connected cables.
3. Close the computer display and turn over the computer.

Removal procedure

Troubleshooting

If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer.

Wireless WAN card and wireless WAN card bracket (for selected models)

The following information is only for the computer with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery”.
2. Turn off the computer and disconnect the computer from ac power and all connected cables.
3. Close the computer display and turn the computer over.
4. Remove the base cover assembly. See “Base cover assembly”.

Removal procedure

Type one – Models with 4G wireless WAN card

Type two – Models with wireless WAN card bracket only

Antenna cable routing
Ensure that the antenna cables are installed appropriately when installing a wireless WWAN card.

Notes:

• Keep the tape attached away from the speaker.
  
• Ensure that the orange cable does not touch the speaker.
• Ensure that the blue cable does not touch the thermal fan.
• Do not remove the plastic cover from new antenna connectors until you install the new antennas.
  

M.2 solid-state drive and bracket

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.

When handling the M.2 solid-state drive, remove or insert the M.2 solid-state drive horizontally. Otherwise the slot might get damaged.

When handling the M.2 solid-state drive, observe the following guidelines:

• Replace the M.2 solid-state drive only for repair. The M.2 solid-state drive is not designed for frequent changes or replacement.
• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.
• Do not apply pressure to the M.2 solid-state drive.
• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise, the M.2 solid-state drive might get damaged.
• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery”.
2. Turn off the computer and disconnect the computer from ac power and all connected cables.
3. Close the computer display and turn the computer over.
4. Remove the base cover assembly. See “Base cover assembly”.

Removal procedure

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