This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.
The following table lists these diagnostics tools and the recommended conditions for each tool.
Diagnostics tool | Recommended scenario |
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Troubleshoot and diagnose at Lenovo Support Web site | You want to have an online troubleshooting or scan of hardware and drivers on your computer. |
Hardware scan |
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UEFI Diagnostics tool |
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Troubleshoot and diagnose at Lenovo Support Web site
Lenovo provides two different diagnosing options to help you identify and resolve problems on your computer.
If you are unsure of what problem your computer goes with, it is recommended that you select Easy and follow on-screen instructions to get your firmware updated and obtain the hardware status.
If you have identified the problem on your computer, you can select Custom and follow on-screen instructions to resolve the problem.
- Before launching any automatic diagnosing process, a pop-up window will prompt you to install Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools.
- Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.
If solutions can not resolve problems on your computer, you can follow on-screen instructions to submit an e-ticket or contact Lenovo for professional assistance.
Hardware scan
Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.
To run the Hardware scan:
- The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of the hardware components found in the system. The Customize tool enables you to select one or several hardware components to perform the examinations.
- Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware components is the components currently available for the computer.
UEFI Diagnostics tool
UEFI Diagnostics tool enables you to view system information and identify hardware issues when you cannot log in to the operating system, or the computer cannot connect to the network.
To use the UEFI Diagnostics tool:
If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center”.
Message | Solution |
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0190: Critical low-battery error | The computer turned off because the battery power is low. Connect the ac power adapter to the computer and charge the batteries. |
0191: System Security - Invalid remote change requested | The system configuration change has failed. Confirm the operation and try again. |
0199: System Security - Security password retry count exceeded. | This message is displayed when you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. |
0271: Check Date and Time settings. | The date or the time is not set in the computer. Enter the UEFI BIOS menu and set the date and time. |
210x/211x: Detection/Read error on HDDx/SSDx | The storage drive is not working. Reinstall the storage drive. If the problem still exists, replace the storage drive. |
Error: The non-volatile system UEFI variable storage is nearly full. |
This error indicates that the operating system or programs cannot create, modify, or delete data in the non-volatile system UEFI variable storage due to insufficient storage space after POST.
The non-volatile system UEFI variable storage is used by the UEFI BIOS and by
the operating system or programs. This error occurs when the operating system or
programs store large amounts of data in the variable storage. All data needed
for POST, such as UEFI BIOS setup settings, chipset, or platform configuration
data, are stored in a separate UEFI variable storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution. |
The battery-charge LED indicator (hereafter referred to as LED indicator) blinks to help you diagnose and solve some computer problems.
Indicator blinking patterns
The LED indicator blinks amber first and then white continually, consisting of different blinking patterns. Each blinking pattern corresponds to an error code. For example, when the LED indicator blinks amber once and then blinks white twice , the blinking pattern corresponds to error code 0001.
Refer to the blinking patterns and error codes in the table below to solve your computer problems.
- The LED indicator blinks automatically only when the error in the following table occurs.
- The LED indicator blinks continually until the computer turns off. If you need to interrupt the process, press power button for a few seconds.
- We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
Blinking patterns | Error codes | Solutions |
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0001: Reset error (platform reset not de- asserted) |
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0002: Internal bus error | Replace the system board (service provider only). | |
0003: Non-Volatile Memory programming error in system power circuit | Replace the system board (service provider only). | |
0282: Memory module error |
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0283: PCI resource error |
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0284: TCG-compliant functionality-related error (might be the BIOS code validation failure) | Replace the system board (service provider only). | |
0285: TCG-compliant functionality-related error (might be the TPM initialization failure) | Replace the system board (service provider only). | |
0286: Integrated graphics error | Replace the system board (service provider only). | |
0287: Discrete graphics error |
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0288: Computer display error |
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0281: General embedded controller error | Replace the system board (service provider only). |