ThinkPad X1 Carbon Gen 13 User Guide

Contents

Diagnostics tool

This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

The following table lists these diagnostics tools and the recommended conditions for each tool.

Diagnostics tool Recommended scenario
Troubleshoot and diagnose at Lenovo Support Web site You want to have an online troubleshooting or scan of hardware and drivers on your computer.
Hardware scan
  • Your computer is installed with the Vantage app.
  • You want to perform basic examinations of the hardware components.
UEFI Diagnostics tool
  • You cannot log in to the operating system.
  • Your computer cannot connect to the network.

Lenovo provides two different diagnosing options to help you identify and resolve problems on your computer.

Step 1
Go to https://www.pcsupport.lenovo.com/ and enter your product name in the search box.
Step 2
Click Troubleshoot & Diagnose and select from the following two options depending on your needs.

If you are unsure of the problem with your computer, it is recommended that you select Easy and follow on-screen instructions to get your firmware updated and obtain the hardware status.

If you have identified the problem on your computer, you can select Custom and follow on-screen instructions to resolve the problem.

Notes:
  • Before launching any automatic diagnosing process, a pop-up window will prompt you to install Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools.
  • Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.

If solutions cannot resolve problems on your computer, you can follow on-screen instructions to submit an e-ticket or contact Lenovo for professional assistance.

Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.

To run the Hardware scan:

Step 1
Type Vantage in the Windows search box and then press Enter.
Step 2
Click Hardware scan or Support ➙ Hardware scan.
Step 3
Select QUICK SCAN or CUSTOMIZE and then follow the on-screen instructions to run the hardware scan.
Notes:
  • The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of the hardware components found in the system. The Customize tool enables you to select one or several hardware components to perform the examinations.
  • Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware components is the components currently available for the computer.
Step 4
If any hardware failure is detected, the result varies depending on the warranty status and varies by country or region. Follow the on-screen instructions to resolve the issue.

UEFI Diagnostics tool enables you to view system information and identify hardware issues when you cannot log in to the operating system, or the computer cannot connect to the network.

To use the UEFI Diagnostics tool:

Step 1
Connect your computer to ac power.
Step 2
Turn on your computer, and press F10 immediately to enter the UEFI Diagnostics tool.
Step 3
Follow the on-screen instructions to run the test.
Step 4
Press Esc to exit the tool. Your computer will restart immediately.
Step 5
If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See Call Lenovo.
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