Prepare the needed information before you contact Lenovo.

1. Record the problem symptoms and details:
   • What is the problem? Is it continuous or intermittent?
   • Any error message or error code?
   • What operating system are you using? Which version?
   • Which software applications were running at the time of the problem?
   • Can the problem be reproduced? If so, how?
2. Record the system information:
   • Product name.
   • Machine type and serial number.

This topic helps you find service QR code and serial number.

Scan the QR code on the base cover assembly to view the following information:

• Your product information and warranty status
• The latest Lenovo-verified drivers and software
• Troubleshooting and diagnosing solutions when hardware or software issue is encountered
• Customer support center and e-ticket entry for professional support

You can find your serial number via:

• Dashboard or Device in the Vantage app
• Serial-number label of your computer (shown as below illustration)
  
  

During the warranty period, you can call Lenovo Customer Support Center for help.

Telephone numbers

For a list of the Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist for the latest phone numbers.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Services available during the warranty period

• Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

Services not covered

• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to:

• https://www.lenovo.com/warranty/llw_02
• https://pcsupport.lenovo.com/warrantylookup