Frequently asked questions

How do I access Control Panel?

Type Control Panel in the Windows search box and then press Enter.

How do I turn off my computer?

Open the Start menu and click Power icon Power. Then, click Shut down.

How do I partition my storage drive?

What do I do if my computer stops responding?

Press and hold the power button until the computer turns off. Then, restart the computer.
If step 1 does not work:
- For models with an emergency reset hole: Insert a straightened paper clip into the emergency reset hole to cut off power supply temporarily. Then, restart the computer with ac power connected.
- For models without an emergency reset hole:
  - For models with the removable battery, remove the removable battery and disconnect all power sources. Then, reconnect to ac power and restart the computer.
  - For models with the built-in battery, disconnect all power sources. Press and hold the power button for about seven seconds. Then, reconnect to ac power and restart the computer.

What do I do if I spill liquid on the computer?

Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.
Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.
Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.
Wait until you are certain that all the liquid is dry before turning on your computer.

How do I enter the UEFI BIOS menu?

Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Where can I get the latest device drivers and UEFI BIOS?

What do I do if the LCD goes black when I turn on the computer?

To run LCD Self-Test:

Ensure that the computer is connected to the ac power adapter.
Press the power button for about seven seconds to turn off the computer.
Press Fn, left Ctrl, and the power button at the same time. If the computer displays five solid colors in sequence across the entire screen, it indicates that the LCD functions normally.
The test lasts for about 20 seconds and then exits automatically. You also can press the power button to exit the test.