ThinkBook

Help and support

Frequently asked questions
How do I partition my storage drive? Refer to https://support.lenovo.com/solutions/ht503851
What should I do if my computer stops responding. Press and hold the power button until the computer turns off. Then restart the computer.
What should I do if I spill liquid on the computer?
  1. Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.
    Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.
  2. Wait until you are certain that all the liquid is dry before turning on your computer.
    CAUTION:
    Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.
Where can I get the latest device drivers and UEFI/BIOS?

Self-help resources

Use the following self-help resources to learn more about the computer and troubleshoot problems.

Resources How to access?
Troubleshooting and frequently asked questions
Accessibility information https://www.lenovo.com/accessibility
Reset or restore Windows
Use Lenovo Vantage or Lenovo PC Manager to:
  • Download and install the latest drivers and firmware.
  • Configure hardware settings.
  • Diagnose computer hardware problems.
  • Check the computer warranty status.
 Use Windows Search.
Product documentation:
  1. Go to https://support.lenovo.com.
  2. Detect your computer or select computer model manually.
  3. Select Documentation and filter out the documentation you want.
Lenovo Support Web site with the latest support information of the following:
  • Drivers and software
  • Diagnostic solutions
  • Product and service warranty
  • Product and parts details
  • Knowledge base and frequently asked questions
 Visit https://support.lenovo.com
Windows help information

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center.

Before you contact Lenovo

Record product information and problem details before you contact Lenovo.

Product information Problem symptoms and details
  • Product name
  • Machine type and serial number
  • What is the problem? Is it continuous or intermittent?
  • Any error message or error code?
  • What operating system are you using? Which version?
  • Which software applications were running at the time of the problem?
  • Can the problem be reproduced? If so, how?
Note: The product name and serial number can usually be found on the bottom of the computer, either printed on a label or etched on the cover.

Lenovo Customer Support Center

During the warranty period, you can call Lenovo Customer Support Center for help.

Telephone numbers

For a list of the Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Services available during the warranty period

  • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
  • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

Services not covered

  • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
  • Identification of software problem sources
  • Configuration of UEFI/BIOS as part of an installation or upgrade
  • Changes, modifications, or upgrades to device drivers
  • Installation and maintenance of network operating systems (NOS)
  • Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety and Warranty Guide that comes with your computer.

Purchase additional services

During and after the warranty period, you can purchase additional services from Lenovo at https://pcsupport.lenovo.com/warrantyupgrade.

Service availability and service name might vary by country or region.

Virtual product and product illustrations are used for feature demonstration purposes and may differ from the

actual products. App screenshots presented are subject to change.

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