USB device problems

Problem

Solution

A USB device cannot be accessed.

  • Connect the USB cable from the USB connector to the USB device. If the USB device has its own power cord, connect the power cord to a grounded electrical outlet.

  • Turn on the USB device and keep the device online.

  • Install any device drivers or programs supplied with the USB device. Refer to the documentation that comes with the USB device for more information.

  • Disconnect and reconnect the USB connector to reset the USB device.

  • Ensure that the Smart USB Protection function is disabled in UEFI BIOS.