Ensure that the software is compatible with the computer. Refer
to the information supplied with the software for more information.
Verify that other software works correctly on the computer.
Verify that the software you are using works on another computer.
If the problem is caused by a program:
Refer to the printed documentation that comes with the program
or the help system of the program.
Update the program.
Uninstall the program and then reinstall it. To download a
program that is preinstalled on your computer, go to https://pcsupport.lenovo.com and follow the on-screen instructions.