Audio problems

Problem

Solution

The audio cannot be heard on the Windows operating system.

  • If you are using powered external speakers that have an On/Off control, ensure that:
    • The On/Off control is set to the On position.

    • The speaker power cable is connected to a properly grounded, functional ac electrical outlet.

  • If your external speakers have a volume control, ensure that the volume is not set too low.

  • Click the volume icon in the Windows notification area on the taskbar. Check the speaker and volume settings. Do not mute the speaker or set the volume at a very low level.

  • If your computer has a front audio panel, ensure that the volume is not set too low.

  • Ensure that your external speakers (and headphones, if used) are connected to the correct audio connector on the computer. Most speaker cables are color-coded to match the audio connector.
    Note: When external-speaker or headphone cables are connected to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled. Therefore, you must use the audio connectors on the audio adapter.
  • Ensure that the program you are running is designed for use in the Microsoft Windows operating system. If the program is designed to run in DOS, the program does not use the Windows sound feature. The program must be configured to use SoundBlaster Pro or SoundBlaster emulation.

  • Ensure that the audio device drivers are correctly installed.

The sound does not come from the headset or headphones.

Select the headset or headphones as the default audio output device in advanced sound settings.

The sound comes from one of the external speakers.

  • Ensure that the speaker cable is inserted completely into the connector on the computer.

  • Ensure that the cable that connects the left speaker to the right speaker is securely connected.

  • Ensure that the balance settings are set correctly.
    1. Right-click the volume icon in the Windows notification area on the taskbar. Then, click Open Volume Mixer and select the desired speaker.

    2. Click the speaker icon on top of the volume control, and then click the Levels tab.