Software and driver problems

For some programs, dates cannot be sorted in correct order.

Solution:

Some programs developed before the year 2000 use only the last two digits of a year to sort dates, assuming the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays. Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

Some programs do not work as expected.

Solutions:

1. Check whether the problem is caused by a program.

   1. Ensure that the software is compatible with your computer. Refer to the information supplied with the software for more information.

   2. Verify that other software works properly on your computer.

   3. Verify that the software you are using works on another computer.

2. If the problem is caused by a program:

   • Refer to the printed documentation that comes with the program or the help system of the program for troubleshooting information.

   • Update the program. See Keeping your computer current.

   • Uninstall the program and then reinstall it. To download a program that is preinstalled on your computer, go to https://support.lenovo.com and follow the instructions on the screen.

A device does not work properly due to device driver problems.

Solution:

Update the device driver. See Keeping your computer current.