Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center. For the warranty period of your computer, go to https://www.lenovo.com/warranty-status. For a list of Lenovo Support phone numbers, go to https://pcsupport.lenovo.com/supportphonelist.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

The following services are available during the warranty period:

Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.
Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

These items are not covered by the warranty:

Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of programs

If possible, be at your computer when you call. Have the following information available:

Machine type and model
Serial numbers of your hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information