Solutions:
Ensure that the power cable and signal cable are securely connected to the drive.
Ensure that the disc is inserted correctly, with its label up.
Ensure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.
Ensure that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your optical drive or the cabling to your optical drive.
If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Solution:
Ensure that the CD or DVD drive is set as the top priority of the Boot Priority Order in the Setup Utility program. Refer to Selecting a temporary startup device for information about viewing and changing the startup sequence.
Solutions:
Restart the DVD player program.
Try a lower screen resolution or color depth.
Close any open files, and then restart the computer.
Solutions:
Ensure that the disc surface is clean and not scratched.
Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer.
Solutions:
Check the volume control settings on your computer and on your speakers.
Ensure that the disc surface is clean and not scratched.
Check all cable connections to and from the speakers.
Use the DVD menu for the video to select a different audio track.
Solutions:
Disable any background programs, such as AntiVirus or Desktop Themes.
Ensure that video resolution is lower than 1152 x 864 pixels.
Solutions:
Ensure that the disc is in the drive with the shiny side of the disc facing down.
Ensure that video resolution is lower than 1152 x 864 pixels.
Ensure that the DVD or CD is inserted into an appropriate optical drive. For example, do not insert a DVD into a CD-only drive.