Startup problems

Problem

Solution

The computer does not start up when you press the power button.

  • Ensure that the power cord is correctly connected to the rear of the computer and to a working electrical outlet.

  • If the computer has a secondary power switch on the rear of the computer, ensure that it is switched on.

  • The power indicator on the front of the computer is on.

  • The computer voltage matches the voltage available at the electrical outlet for your country or region.

The operating system does not start up from the correct storage drive or fails to start up

  • Ensure that all storage drive signal cables and power cables are connected correctly.

  • Ensure that the storage drive the computer starts up from is listed as the first startup device in UEFI BIOS.

  • In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive.

  • If the computer is installed with an Optane memory:
    • Ensure that the Optane memory is not removed.
    • Ensure that the Optane memory is not damaged. Check the Optane memory using diagnostic tools.

The computer beeps multiple times before the operating system starts up.

Ensure that no keys are stuck.