CD or DVD problems

Problem	Solution
A CD or DVD does not work.	Ensure that the optical drive supports the CD or DVD. Ensure that the disc is inserted correctly, with its label up. Ensure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data. Ensure that the power cable and signal cable are securely connected to the drive. Ensure that the disc you are using is not scratched or damaged. Try inserting another disc that you know works. If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
A bootable recovery medium, such as the Product Recovery CD, cannot be used to start your computer.	Ensure that the CD or DVD drive is set as the top priority of the boot priority order in UEFI BIOS. Note: On some computer models, the startup sequence is permanently set and cannot be changed.
A black screen is displayed instead of the DVD video.	Restart the DVD player program. Try a lower screen resolution or color depth. Close any open files, and then restart the computer.
A DVD movie does not play.	Ensure that the disc surface is clean and not scratched. Check the disc or packaging for regional coding. You might need to purchase a disc with coding for the region where you are using the computer.
No audio or only an intermittent audio comes out while a DVD movie is playing.	Check the volume control settings on the computer and on your speakers. Ensure that the disc surface is clean and not scratched. Check all cable connections to and from the speakers. Use the DVD menu for the video to select a different audio track.
The playback is slow or choppy.	Disable any background programs, such as AntiVirus or Desktop Themes. Ensure that video resolution is less than 1152 x 864 pixels.
A message indicating invalid disc or no disc found is displayed.	Ensure that the disc is in the drive with the shiny side of the disc facing down. Ensure that video resolution is less than 1152 x 864 pixels. Ensure that the DVD or CD is inserted into an appropriate optical drive. For example, do not insert a DVD into a CD-only drive.