Smart Care

Smart Care is a unified support portal through the the Vantage app on your PC or the Smart Care app on your mobile device. It provides prompt assistance from Lenovo experts.

Use Smart Care whenever you need help. Example scenarios include:

Quick troubleshooting: Get instant tips when an error occurs.
OS issues: Schedule a callback for step-by-step recovery assistance if your operating system fails to boot.
Finding user guides: Browse detailed guides in Explore Support to learn about new features.
Checking repair status: Monitor the progress of a device repair.
Remote assistance: Share a system snapshot during a remote session so a technician can verify specs without manual checks.

To access Smart Care, open the Vantage app and select Smart Care in the sidebar.

Notes:

Smart Care requires the Vantage app to be installed.
This guide assumes use on a PC. For mobile use, see Introductions to Smart Care on Mobile.
Service availability depends on your warranty, country/region, and language.

Use live chat

Live chat lets you quickly get help from a Lenovo expert for simple hardware or software issues. You can share attachments or your screen.

Step 1

Open the Vantage app.

Step 2

Select

Smart Care in the sidebar.

Step 3

Select Live chat.

Step 4

Follow the instructions to enter your contact information.

Step 5

Select Submit to start a chat session.

Call support

For complex issues (e.g., fan or OS problems), you can request immediate support during business hours or schedule a callback.

Step 1

Open the Vantage app.

Step 2

Select

Smart Care in the sidebar.

Step 3

Select

(Call support).

Step 4

Enter your details (phone number, preferred language, etc.).

Step 5

Select Submit to initiate the call or schedule a callback.

Explore support

Explore Support is a self-service resource pool containing user guides, popular articles, videos, and troubleshooting tools.

Step 1

Open the Vantage app.

Step 2

Select

Smart Care in the sidebar.

Step 3

Scroll down to the Explore Support section.

Step 4

Browse or search topics to find solutions and learn about your product.

Contact customer services

Contact Customer Services is the central entry point for all support options, including chat, call, callback scheduling, ticket submission, repair status checks, and warranty management.

Step 1

Open the Vantage app.

Step 2

Click

Smart Care in the sidebar.

Step 3

Scroll down to Contact Customer Services.

Step 4

Follow the on-screen instructions to access the specific service you need.

Share a device snapshot

The Device Snapshot tool captures a snapshot of your system information (BIOS, OS version, driver details) to assist support experts with diagnostics or repair.

Step 1

Open the Vantage app.

Step 2

Select

Smart Care in the sidebar.

Step 3

Scroll down to the bottom of the page.

Step 4

Select Device Snapshot.

Step 5

Save or share the generated report as an attachment with Lenovo support.

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