Smart Care

Smart Care is a unified software solution to provide prompt support from Lenovo support experts, eliminating the need for multiple platforms. In Smart Care, you can get help from Lenovo on hardware and software solutions using your computer or mobile devices with intuitive interfaces.

To access Smart Care, do one of the following:

• Open the Vantage app, and then click Smart Care from the side panel menu.
• Download and install the mobile app Lenovo Smart Care from the app store used by your mobile phone, such as Apple App store or Google Play, and add the device serial number to start.

Key features:

• Check, renew, or upgrade warranty.
• Get in-time support from Lenovo through multiple channels. For example, you can query BIOS problems through a live chat, a live call or even sharing your screen. If you want to query your issue later, you can schedule a callback or submit a ticket.
  Note: The availability of these services depends on your warranty, country or region, and language.
• Explore Lenovo knowledge base, including user guides, feature articles, and feature videos.
• Diagnose and troubleshoot an issue step by step to help you quickly identify and resolve the issue.

Notes:

• The PC app features of Smart Care are only available when the Vantage app is installed.
• Some features on the mobile app require coordination with PC app features of Smart Care.