In Smart Care, you can get help from Lenovo on hardware and software solutions using your computer or mobile devices with intuitive interfaces through the following methods:
- Chat with an agent 1
- Call support 1
- Explore support
- Contact customer services 1
1 The availability of these services or supports depends on your warranty, country or region, and language.
Notes:
- Smart Care will be available only if the Vantage app is installed.
- Smart Care makes periodic updates to keep improving your experience. The illustrations and description of features might be different from that on your actual user interface.
Chat with an agent 1
Chat with an agent is a new support experience that allows you to receive quick help from a Lenovo expert by typing on your computer. When you encounter simple hardware or software issues with your product, such as speaker or network problems, you can chat with a Lenovo expert for a solution. If any assisting material is needed, you can send attachments to Lenovo experts or share your screen with Lenovo experts.
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in the side bar.
from the top section.
1 The availability of these services or supports depends on your warranty, country or region, and language.
Call support 1
Call support is a new support experience that allows you to connect directly to Lenovo experts by calling on your computer. When you encounter complex hardware or software issues with your product, such as fan or OS problems, you can request live support immediately during support hours or schedule a callback.
. in the side bar.
from the top section.
1 The availability of these services or supports depends on your warranty, country or region, and language.
Explore support
Explore support is a self-service resource pool that includes product user guides, popular articles and videos, and troubleshooting and diagnostics. If you want to learn more about your product or troubleshoot your computer by yourself, you can explore support yourself in Smart Care to gain a better understanding of your computer.
. in the side bar.
Contact customer services 1
Contact customer services is an entrance to all support options. If you want an in-time support from Lenovo, you can chat with or call Lenovo experts. If you expect to query your issue later, you can schedule a callback or submit a ticket. Moreover, you can check the repair status of your product and renew or upgrade the warranty if needed.
. in the side bar.
1 The availability of these services or supports depends on your warranty, country or region, and language.
Device Snapshot
Device Snapshot is a device scanner that captures your computer information, such as BIOS name, operating system version, and audio driver information. If your computer information is needed for repairing your computer, you can take a device snapshot and share it as an attachment with Lenovo experts.
. in the side bar.