Troubleshoot or diagnose problems - ThinkPad X1 Carbon 12th Gen (2024) and ThinkPad X1 2-in-1 9th Gen (2024)

Diagnose and troubleshoot

Error messages

Battery charge LED indicator

This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

The following table lists these diagnostics tools and the recommended conditions for each tool.

Diagnostics tool	Recommended scenario
Troubleshoot and diagnose at Lenovo Support Web site	You want to have an online troubleshooting or scan of hardware and drivers on your computer.
Hardware scan	Your computer is installed with the Vantage app. You want to perform basic examinations of the hardware components.
UEFI Diagnostics tool	You cannot log in to the operating system. Your computer cannot connect to the network.

Troubleshoot and diagnose at Lenovo Support Web site

Lenovo provides two different diagnosing options to help you identify and resolve problems on your computer.

Step 1

Go to https://www.pcsupport.lenovo.com and enter your product name in the search box.

Step 2

Click Troubleshoot & Diagnose and select from the following two options depending on your needs.

If you are unsure of what problem your computer goes with, it is recommended that you select Easy and follow on-screen instructions to get your firmware updated and obtain the hardware status.

If you have identified the problem on your computer, you can select Custom and follow on-screen instructions to resolve the problem.

Before launching any automatic diagnosing process, a pop-up window will prompt you to install Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools.
Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.

If solutions can not resolve problems on your computer, you can follow on-screen instructions to submit an e-ticket or contact Lenovo for professional assistance.

Hardware scan

Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.

To run the Hardware scan:

Step 1

Type Vantage in the Windows search box and then press Enter.

Step 2

Click Hardware scan or Support ➙ Hardware scan.

Step 3

Select QUICK SCAN or CUSTOMIZE and then follow the on-screen instructions to run the hardware scan.

The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of the hardware components found in the system. The Customize tool enables you to select one or several hardware components to perform the examinations.
Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware components is the components currently available for the computer.

Step 4

If any hardware failure is detected, the result varies depending on the warranty status and varies by country or region. Follow the on-screen instructions to resolve the issue.

UEFI Diagnostics tool

UEFI Diagnostics tool enables you to view system information and identify hardware issues when you cannot log in to the operating system, or the computer cannot connect to the network.

To use the UEFI Diagnostics tool:

Step 1

Connect your computer to ac power.

Step 2

Turn on your computer, and press F10 immediately to enter the UEFI Diagnostics tool.

Step 3

Follow the on-screen instructions to run the test.

Step 4

Press Esc to exit the tool. Your computer will restart immediately.

Step 5

If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See “Lenovo Customer Support Center”.

If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center”.

Message	Solution
0190: Critical low-battery error	The computer turned off because the battery power is low. Connect the ac power adapter to the computer and charge the batteries.
0191: System Security - Invalid remote change requested	The system configuration change has failed. Confirm the operation and try again.
0199: System Security - Security password retry count exceeded.	This message is displayed when you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again.
0271: Check Date and Time settings.	The date or the time is not set in the computer. Enter the UEFI BIOS menu and set the date and time.
210x/211x: Detection/Read error on HDDx/SSDx	The storage drive is not working. Reinstall the storage drive. If the problem still exists, replace the storage drive.
Error: The non-volatile system UEFI variable storage is nearly full.	This error indicates that the operating system or programs cannot create, modify, or delete data in the non-volatile system UEFI variable storage due to insufficient storage space after POST. The non-volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs. This error occurs when the operating system or programs store large amounts of data in the variable storage. All data needed for POST, such as UEFI BIOS setup settings, chipset, or platform configuration data, are stored in a separate UEFI variable storage. Press F1 after the error message is displayed to enter the UEFI BIOS menu. A dialog asks for confirmation to clean up the storage. If you select “Yes”, all data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification. If you select “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

The battery-charge LED indicator (hereafter referred to as LED indicator) blinks to help you diagnose and solve some computer problems.

The illustration of battery charge LED indicator is next to battery charge connector

Indicator blinking patterns

The LED indicator blinks amber first and then white continually, consisting of different blinking patterns. Each blinking pattern corresponds to an error code. For example, when the LED indicator blinks amber once and then blinks white twice , the blinking pattern corresponds to error code 0001.

Refer to the blinking patterns and error codes in the table below to solve your computer problems.

The LED indicator blinks automatically only when the error in the following table occurs.
The LED indicator blinks continually until the computer turns off. If you need to interrupt the process, press power button for a few seconds.
We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.

Blinking patterns	Error codes	Solutions
	0001: Reset error (platform reset not de- asserted)	Remove the ac power adapter and the removable battery if your computer has one. Then, reset the computer by doing one of the following: For models with the emergency-reset hole, insert a straightened paper clip into the emergency-reset hole. Wait for one minute. Then, reconnect all power resources and restart the computer. For models without the emergency- reset hole, press and hold the power button for about seven seconds. Then, reconnect to all power resources and restart the computer. If step 1 does not work, replace the system board (service provider only).
	0002: Internal bus error	Replace the system board (service provider only).
	0003: Non-Volatile Memory programming error in system power circuit	Replace the system board (service provider only).
	0282: Memory module error	Reinstall or replace the memory module. If step 1 does not work, replace the system board (service provider only).
	0283: PCI resource error	Remove PCIe devices (the M.2 card, PCIe card, and so on) (service provider only). If step 1 does not work, replace the system board (service provider only).
	0284: TCG-compliant functionality-related error (might be the BIOS code validation failure)	Replace the system board (service provider only).
	0285: TCG-compliant functionality-related error (might be the TPM initialization failure)	Replace the system board (service provider only).
	0286: Integrated graphics error	Replace the system board (service provider only).
	0287: Discrete graphics error	Reinstall or replace the discrete graphics card (service provider only). If step 1 does not work, replace the system board (service provider only).
	0288: Computer display error	Reconnect the display cable on both the system board side and the computer display side (service provider only) and check the LCD panel. If step 1 does not work, connect an external display to your computer and check the status (customer or service provider). If the external display works, replace the LCD panel (service provider only). If the external display does not work, replace the system board (service provider only).
	0281: General embedded controller error	Replace the system board (service provider only).