Frequently asked questions

Browse through these FAQs to find answers to commonly raised questions.

Question	Solution
How do I check my repair status?	Go to Lenovo Support Web site at https://pcsupport.lenovo.com. Search by the product name, and navigate to the Repair Status section. Enter the serial number to check the repair status.
How do I check my warranty status?	Go to Lenovo Support Web site at https://pcsupport.lenovo.com/warrantylookup#/. From the Vantage app.
How do I access Control Panel?	Type Control Panel in the Windows search box and then press Enter.
How do I turn off my computer?	Open the Start menu and click Power. Then, click Shut down.
How do I partition my storage drive?	https://support.lenovo.com/solutions/ht503851
What do I do if my computer stops responding?	Press and hold the power button until the computer turns off. Then, restart the computer. If step 1 does not work: For models with an emergency reset hole: Insert a straightened paper clip into the emergency reset hole to cut off power supply temporarily. Then, restart the computer with ac power connected. For models without an emergency reset hole: For models with the removable battery, remove the removable battery and disconnect all power sources. Then, reconnect to ac power and restart the computer. For models with the built-in battery, disconnect all power sources. Press and hold the power button for about seven seconds. Then, reconnect to ac power and restart the computer.
What do I do if I spill liquid on the computer?	Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits. Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable. Wait until you are certain that all the liquid is dry before turning on your computer. CAUTION: Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.
How do I enter the UEFI BIOS menu?	Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
Where can I get the latest device drivers and the UEFI BIOS?	From the Vantage app: Open the Vantage app, and then click Device > System Update. From the Lenovo support Web site: Go to https://pcsupport.lenovo.com and select the entry for your computer. Click Driver & Software > Manual Update. From the Windows Update: Type Settings in the Windows search box and press Enter. Click Windows Update > Check for updates. If update package is available, follow the on-screen instructions to download and install the package.
What do I do if the LCD goes black when I turn on the computer?	Run the LCD Self-Test. Ensure that the computer is connected to the ac power adapter. Press the power button for about seven seconds to turn off the computer. Press Fn, left Ctrl, and the power button at the same time. Check if the computer displays five solid colors in sequence across the entire screen: If yes, the LCD functions normally. If no, the LCD malfunctions. The test lasts for about 20 seconds and then exits automatically. You also can press the power button to exit the test. Contact Lenovo for support and provide the test result. See Call Lenovo.