Diagnose and troubleshoot your computer

This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

The following table lists these diagnostics tools and the recommended conditions for each tool.

Diagnostics tool

Recommended scenario

Troubleshoot and diagnose at Lenovo Support Web site

You want to have an online troubleshooting or scan of hardware and drivers on your computer.

Hardware scan

  • Your computer is installed with the Vantage app.

  • You want to perform basic examinations of the hardware components.

UEFI Diagnostics tool

  • You cannot log in to the operating system.

  • Your computer cannot connect to the network.