ThinkVantage(TM) Rescue and Recovery(TM) for Microsoft(R) Windows(R) 2000 and XP version 3.10.0017.00 Installation Readme To install the Rescue and Recovery program, from the v3.10.0017.00. http://www.lenovo.com/think/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4Q2QAK Web site, double-click Rescue and Recovery from the download Now section, and follow the instructions on the screen. The following information briefly introduces the Rescue and Recovery program along with considerations of the program. Introduction ============ The Rescue and Recovery program provides an environment that runs independently of the Microsoft(R) Windows(R) operating system. Because the Rescue and Recovery workspace exists separately from Windows, it provides a safe place from which to perform rescue and recovery operations that might not be possible from the Windows environment. Supported systems ================= - For a list of supported systems, visit http://www.lenovo.com/think/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4Q2QAK This version of Rescue and Recovery may also work with other systems that meet the system requirements. However, no testing has been done with these systems and no support is provided for using Rescue and Recovery on any system other than those listed as a "Supported system". System requirements =================== - Update your system to the latest BIOS - 1.5GB of free space on your hard disk drive (base install uses 930MB, does not include Rescue and Recovery backups) - Microsoft Windows XP or Windows 2000 with Service Pack 3 or higher - 8MB or less of VRAM shared memory set in BIOS Major features ============== Some features of the Rescue and Recovery program might vary, depending on the version you have; however, major features include the following: *Full and incremental hard disk recovery using backup files created by the Rescue and Recovery program. Backup files can be stored on your hard disk drive, on recordable CD or DVD media, on a network drive, or on a USB device. *Recovery of individual files from a Rescue and Recovery backup file. *Restoration of the hard disk to the same state it was in when the computer was manufactured [selected NetVista(TM), ThinkCentre(TM), and ThinkPad(R) computers only]. *Access to the Internet for e-mail, file downloads, and other uses. *Ability to create a migration file to migrate your settings and information to a new computer. *Protect the Rescue and Recovery workspace with a password or passphrase. *Configure your computer to start from an alternate device, such as backup CDs created using the Rescue and Recovery program. *Optimize your backup storage space. The Rescue and Recovery workspace is an operating environment specifically designed for rescue and recovery operations independent of the Windows operating system. Accessing the Rescue and Recovery workspace =========================================== In the event of a complete hard disk failure, you can open the Rescue and Recovery workspace by booting from rescue media (either a Rescue and Recovery CD or a USB hard disk configured as a Rescue and Recovery device). You can create rescue media from the Windows XP or Windows 2000 Start menu. Accessing the Rescue and Recovery workspace requires different procedures depending on the type of computer you are using. For instructions, refer to one of the following: ThinkCentre and NetVista computers -------------------------------------- Note: This procedure might not work on some older NetVista computers. If this procedure does not work, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Press and hold F11 or Enter. 3. Turn on your computer. 4. When you hear beeps or see a logo screen, release F11 or Enter. 5. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. ThinkPad computers ---------------------- Note: If your ThinkPad computer does not have a blue Access IBM button or you cannot enter the Rescue and Recovery workspace using the blue Access IBM button, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press the button, immediately press and release the blue Access IBM button. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Other brands and manufacturers' computers ----------------------------------------- 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press F11, immediately press and release F11. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Software versions to use with this release ========================================== Software needed to operate the Rescue and Recovery program include the following: - Microsoft Internet Explorer 5.5 (or higher) - Microsoft Windows XP - Norton AntiVirus 2004: If you have a computer with Norton AntiVirus 2002 or 2003, you are eligible for a free upgrade to Norton AntiVirus 2004 Downloading the package ======================= It is recommended that this code be installed without any previous versions of the Rescue and Recovery or Client Security Solution programs installed on the computer. If this is not possible, complete the installation process, following the provided prompts. NOTE: Read the Considerations section below for important installation information. To download this code, complete the following procedure: 1. Click the file links to download the files from the Web page. 2. When prompted, select a drive and directory in which to save the downloaded files. Considerations ============== To get the latest information regarding the Rescue and Recovery program, visit http://www.lenovo.com/think/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4Q2QAK To view Hints & Tips associated with the Rescue and Recovery program, do the following: Click Hints & Tips. In the Brand field use the drop-down menu to select ThinkVantage technologies. In the Family field use the drop-down menu to select Rescue and Restore. Then click Continue. The following are considerations associated with the Rescue and Recovery environment: Consideration 1 No wireless or dial-up capability exists from the Rescue and Recovery workspace. Only wired Ethernet is supported. Consideration 2 All pointing devices will operate as a two-button device within the Rescue and Recovery workspace. For example, just as the third button of a three-button mouse is not supported in the Rescue and Recovery workspace, the scrolling capability of an ScrollPoint(TM) mouse is not supported. Consideration 3 Depending on the video adapter installed on your computer, there might be a series of flashes when the Rescue and Recovery workspace is opened. Consideration 4 The browser used in the Rescue and Recovery workspace has been modified to provide enhanced security. As a result, some browser functions have been deleted. Consideration 5 If you are booting from the Rescue and Recovery CD, the CD must remain in the drive in order to perform rescue and recovery operations. Consideration 6 If you install Windows 2000 and there is a USB memory key attached to the computer at the time of installation, then a TXTSETUP.SIF is inserted in the C drive root directory. If you attempt to enter the Rescue and Recovery workspace with the TXTSETUP.SIF in the C drive root directory, your computer will not boot into the Rescue and Recovery workspace successfully. To prevent this problem, either detach the USB memory key before installing Windows 2000 or delete or rename the TXTSETUP.SIF file in the C root directory before entering the Rescue and Recovery environment. Consideration 7 The Rescue and Recovery program only supports Norton AntiVirus 2004 (or higher). If you have a computer with Norton AntiVirus 2002 or 2003, then you are eligible for a free upgrade that can be obtained directly from Symantec by visiting www.symantecstore.com/110005. Consideration 8 Rapid Restore Ultra 3.0 and prior versions are not compatible with the Rescue and Recovery program. If you install the Rescue and Recovery program and previous versions of Rapid Restore Ultra are installed, then the Rescue and Recovery program prompts you to uninstall any previous versions of Rapid Restore Ultra including all backups made by prior versions of the program during installation of the Rescue and Recovery program. Consideration 9 The video RAM that came with your computer might have a default capacity that is less than 8MB. Having a video RAM lower than 8MB might adversely affect performance of the Rescue and Recovery program. For computers using shared memory, the video RAM must be set between 4MB and 8MB. Video RAM is changed by entering BIOS on your computer. Consideration 10 You can use a USB memory key to rescue files within the Rescue and Recovery workspace. However, you cannot boot from a USB memory key. Consideration 11 The Rescue and Recovery workspace does not support booting from a DVD-RAM disc. As a result, do not create rescue media, Product Recovery CDs, backups, or archive backups where the first disc of the set is DVD-RAM media. Other DVD formats are supported. Consideration 12 computers that have a hidden protected area (HPA), also referred to as PARTIES, and have the Rescue and Recovery program installed will not be able to boot into either the PARTIES or Rescue and Recovery workspace after recovering the original factory contents. To enable the PARTIES area again, restore a backup using either the Rescue and Recovery program in the Windows environment or by booting from rescue media and then uninstall the Rescue and Recovery program. Consideration 13 Close all applications before attempting to restore from the Rescue and Recovery workspace. Failing to close applications might lead to performance problems. Consideration 14 When restoring the operating system and application from a Rescue and Recovery backup, you might need to reinstall applications that have been added since the creation of the selected backup. Consideration 15 To restore original factory contents on computers that have the Rescue and Recovery 1.0 program installed, reinstall the Rescue and Recovery program after restoring the original factory contents. After reinstalling the Rescue and Recovery 2.0 program perform a backup operation . It is a good idea to dispose of old rescue media and to create new rescue media after the Rescue and Recovery 2.0 program is reinstalled. Consideration 16 For security purposes, it is a good idea not to backup to a shared network drive from a computer that is logged on with administrative privileges. However, if a computer with administrative privileges does backup to a shared network drive, the computer will no longer have read/write access to the drive. In order to delete any backups from the shared network drive you will need to either provide write access to the computer after performing the backup operation or log in as another user without administrative privileges. Consideration 17 Booting from a diskette typically takes more time than booting from other types of media. After you boot from the Recovery Repair Diskette, a menu selection is displayed before all of the information on the diskette is loaded. Wait for all diskette activity to end before making any menu selections. Ensure that the diskette LED light is not on to determine that all diskette activity has ended. Making selections while the Recovery Repair Diskette is still loading might result in making unintended menu selections. Consideration 18 When Rescue and Recovery is installed without the Client Security Solution application, the embedded security chip is still used, when available, to secure backups. Consequently, TPM utilities are installed to help manage the security chip, such as a utility to enable or disable the security chip and a utility for clearing the chip lockout state. These tools are available only through a command-line interface. These executable files for these tools are found in the following directory: Program Files\ThinkVantage\Client Security Solution For more information on these utilities, see the Rescue and Recovery Deployment Guide. Consideration 19 When attempting to make a USB hard disk drive bootable with Rescue and Recovery an error message might display indicating it failed to copy a log file. The application will try and copy the file up to five times and display the error message if it is unable to do so. This is an intermittent problem. Consideration 20 A message prompting users to clean up the service partition is displayed when the Rescue and Recovery program is installed. This is an informational message only. Consideration 21 The help files for the restore path that does not support password persistence display information about password persistence. Consideration 22 When attempting to reset a hardware password using the hardware password reset feature, the secure OS application halts during the authentication phase of the reset process and displays the following error message: “Failed to create file”. The user cannot reset hardware passwords when encountering this failure. To recover from this issue after a CD recovery or restore from backup operation, complete the following procedure: 1. Enter the BIOS menu with administrator/supervisor authority. 2. Select Security > Password > Password Reset Service. 3. Change the setting to Disable. 4. Press the ESC key twice to return to the main Setup page. 5. Select Restart > Save Changes. 6. Select Security > Password > Password Reset Service. 7. Change the setting to Enable. 8. Press F9 to restore BIOS defaults. 9. Press F10 to save and exit. 10. Boot to Windows and set up the hardware password reset service to install and re-enroll. Consideration 23 When attempting to back up to an available USB hard disk drive, a user might receive the following error: ‘The backup to USB failed because the USB drive could not be found.’ If this occurs, remove the USB hard disk drive, and then re-attach it. The USB hard disk drive will become E: drive, thus solving the problem. Consideration 24 The PrivateDisk "Fixed Drive" option causes an Event Viewer - System error when Windows System Restore is running causing the System Restore Points to disappear. Do not use the PrivateDisk "Fixed Drive" option when running Windows System Restore. Assign a drive letter without making the volume a fixed drive. Consideration 25 Files on excluded partitions cannot be saved to an external device when running a full restore from the Rescue and Recovery workspace. To avoid this problem, do not exclude partitions containing important data that you may want to recover later. To recover from this problem, boot to Windows and copy the necessary files to an external device before initiating the restore operation. Consideration 26 PrivateDisk volumes that are protected with certificates might fail to mount when the option ‘Mount after user logged on to the system’ is selected. To avoid this problem, complete the following procedure: Select ‘Mount manually’ as the startup option for the PrivateDisk volume. To recover from a broken state, complete the following procedure: Mount the PrivateDisk volume manually using the PrivateDisk ‘Mount’ option. Consideration 27 If a user boots to the Rescue and Recovery workspace (PDA) and then reboots to Windows and uninstalls the Ultimaco Safeguard Easy program, the computer upon next reboot will only boot to the Rescue and Recover workspace. This condition persists upon subsequent reboots. To avoid this problem, complete the following procedure: Cold boot the computer to Windows before uninstalling the Ultimaco Safeguard Easy program. To recover from a broken state, complete one of the following procedures: • Download and run a recovery repair diskette from the Lenovo Web site. This will set the first partition on the drive as active so that the computer can boot to it. • Use a partitioning tool, such as Partition Magic, to set the first partition on the drive as active so that the computer can boot to it. Trademarks ========== The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkCentre ThinkPad ThinkVantage Rescue and Recovery Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. 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