One Key Recovery Pro for the Windows 7 operating system for individual languages Installation Readme Introduction ============ The Lenovo(R) One Key Recovery Pro(R) program is an essential tool that enables users and administrators to restore backups, access files, diagnose problems, and make Ethernet connections when the Microsoft(R) Windows(R) operating system cannot start or run properly. It also enables administrators to deploy critical updates to systems that are corrupted or off the network. In addition, it can automatically apply patches to a system when a restore operation is performed. The One Key Recovery Pro program provides a workspace that runs independently of the Windows operating system. Thus, the One Key Recovery Pro workspace enables you to perform One Key Recovery Pro operations that might not be accomplished in the Windows operating system. Supported systems ================= ThinkPad Edge E130, E135, E330, E335, E430, E435, E530, E535 Lenovo B430, B475e, B480, B485, B490, B575e, B580, B590, Lenovo M490, M490s, M495, Lenovo S230, S430, Lenovo V480, V480S, V490U, V480C, V580C Lenovo ZY E49, ZY K29, ZY K49 The One Key Recovery Pro program only works on above listed Lenovo Edge, VBKE, ZY series systems that meet the system requirements. System requirements =================== - Latest version of the BIOS - 1.5 GB of free hard disk drive space (required for installation) - 512 MB of memory (recommended) - 8 MB of VRAM (Video Random Access Memory) shared memory set in the BIOS - Microsoft Windows 7 operating system or its later versions Software requirements ========================================== The One Key Recovery Pro program 4.50 works with the following softwares: - Internet Explorer(R) Web browser 6.0 or later - Norton AntiVirus 2004 Note: If your computer is installed with Norton AntiVirus 2002 or 2003, you can upgrade the program to Norton AntiVirus 2004 for free at http://www.symantecstore.com/110005. Major features ============== Some features of the One Key Recovery Pro program might vary, depending on the different version you have installed; however, its major features include the following: - Create backup files to perform full and incremental hard disk drive recovery operations. Backup files can be stored on your hard disk drive, on recordable CD or DVD media, on a network drive, or on a USB device. - Restore individual files from a backup file. - Restore the hard disk drive to the factory default settings. This operation can be applied to certain ThinkPad(R) computers. - Access the Internet to check e-mails and download files. - Create a migration file to migrate your settings and data to a new computer. - Protect the One Key Recovery Pro workspace with a password or passphrase. - Configure your computer to start from an alternate device, such as the backup CDs created by the One Key Recovery Pro program. - Optimize your backup storage space. The One Key Recovery Pro workspace is an operating environment specifically designed for performing One Key Recovery Pro operations that are independent of the Windows operating system. New in this release =================== - Support backup and restoration for EFI/GPT local system disk layout - Hide rejuvenation restoration - Update Rescovery Enviroment to 64-bit PE Access to the One Key Recovery Pro workspace =========================================== In the event of a complete hard disk drive failure, you can access the One Key Recovery Pro workspace by booting from the rescue media, such as a One Key Recovery Pro CD or an external USB hard disk drive. You can create rescue media in the advanced interface of the One Key Recovery Pro program. Depending on your computer model type, do one of the following to access the One Key Recovery Pro workspace: For ThinkPad computers ---------------------- Note: If your ThinkPad computer does not have a OneKey Recovery button, or you cannot enter the One Key Recovery Pro workspace using the OneKey Recovery button or F8 button, follow below procedure. 1. Turn off your computer. 2. Turn on your computer. 3. When you are prompted to press the ThinkVantage button, press and release the button. 4. If you have set a One Key Recovery Pro password, type your password when prompted. After a short delay, the One Key Recovery Pro workspace is displayed. Downloading and installing the package ======================= It is recommended that you uninstall any earlier versions of the One Key Recovery Pro before installing this One Key Recovery Pro program. Otherwise, follow the system prompts to complete the installation procedure. Note: Read the following Considerations part for obtaining important installation information. To download and install the One Key Recovery Pro 4.50 program, do the following: 1. Click the file link to download the program from the Web page. 2. When prompted, select a drive and directory to save the downloaded program. 3. Locate the downloaded program and double-click the xxxxxxxxx.exe file. A message will be displayed, asking for your permission to continue the installation. 4. Click Continue and follow the instructions on the screen to complete the installation. Considerations in this release ============================== Consideration 1 ---------------- Cannot launch the defragmentation program from the One Key Recovery Pro installer in the Windows 7 (64-bit) operating system When you install the One Key Recovery Pro program on the Windows 7 (64-bit) operating system, a message is displayed, saying that you can launch the defragmentation program (Disk Defragmenter) to make the One Key Recovery Pro program more efficient. After you click Analyze for defragmentation, the Disk Defragmenter program does not work. To solve this problem, launch the Disk Defragmenter program by clicking Start -> All Programs (or Programs) -> Accessories -> System Tools -> Disk Defragmenter. Consideration 2 ---------------- Backup operation fails if the free disk space is less than 300 MB. While creating a backup, the One Key Recovery Pro program will display a warning message, indicating that the backup operation is not complete. This is because the free disk space on the system is less than 300 MB. Ensure that the free disk space is larger than 300 MB before performing a backup operation. Consideration 3 ---------------- The backup location changes after you select a smaller partition through the advanced interface of the One Key Recovery Pro program. In the advanced interface of the One Key Recovery Pro program, you select a partition with smaller capacity on your local hard disk drive as the backup location. Then, you switch to the simplified interface to create the backup. However, the backup is created on the partition with the largest capacity. To solve this problem, back up your system in the advanced interface of the One Key Recovery Pro program after you select the backup location. Consideration 4 ---------------- It takes too much time to create a backup on a USB memory key. When you create a backup on a USB memory key, it takes much more time than creating a backup on a USB hard disk drive. This is because creating a backup on a USB memory key takes lots of input or output operations. To solve this problem, it is recommended to create the backup on a Lenovo USB memory key or on a USB hard disk drive. Consideration 5 ---------------- An internal error occurs when you are creating rescue media on a non-Lenovo USB memory key. Starting from the One Key Recovery Pro program 4.5, the Create Rescue Media program supports USB memory keys. If the user tries to create rescue media on a non-Lenovo USB memory key, the Master Boot Record (MBR) data will not be formatted or cleaned. This is an internal error. To solve this problem, you need to fully format the USB memory key. To fully format the USB memory key, do the following: 1. Click Start -> Run. Type cmd in the field. 2. Type diskpart. 3. Type select disk N, where N is the disk number of the USB memory key. 4. Type clean. Consideration 6 ---------------- Cannot boot from a 64 GB USB memory key When you create rescue media on a 64 GB USB memory key and then boot your computer from the memory key, an error message is displayed, saying, ?”ćError loading Operating System.?”Ą To solve this problem, change the 64 GB USB memory key to one with less storage capacity. Consideration 7 ---------------- No progress bar for a scheduled backup is displayed when the user launches the simplified interface of the One Key Recovery Pro program The progress bar is not displayed when the user takes a scheduled backup through the simplified interface of the One Key Recovery Pro program. The progress bar will only be displayed when the user launches the advanced interface, and it will not work for the simplified interface. Consideration 8 --------------- Cannot enter Pre-desktop Area (PDA) after enabling BitLocker After the user enables BitLocker and encrypts hard disk drives, the user cannot enter the one Key Recovery Pro workspace and the system reports an error saying that Boot Manager is missing. The user performs a clean installation of the Windows 7 operating system or an upgrade to the Windows 7 operating system from the Lenovo preloaded Windows XP or Windows Vista operating system. After installing the One Key Recovery Pro program and enabling BitLocker to encrypt hard disk drives, the user cannot enter the local PDA anymore. The action of enabling BitLocker will remove the One Key Recovery Pro Boot Configuration Data (BCD) entry. To solve this problem, reinstall the One Key Recovery Pro program after enabling BitLocker. Consideration 9 ---------------- Insufficient disk space during the full restore process The user shrinks the system partition to less than 1 GB of free disk space, creates a base backup, and restores from it. During the restore process, the One Key Recovery Pro program will display an error message, saying, Insufficient disk space on drive. The One Key Recovery Pro program is trying to restore every file to the system partition, but the shrunk system partition does not have enough disk space to accommodate all files from the backup. The real total size of all files to be located on the system partition is larger than the space on that partition. Ensure that there is at least 1 GB of free space on the system partition before performing a restore operation. Consideration 10 ---------------- Cannot enter local Pre-desktop Area (PDA) when attaching a second hard disk drive that contains an operating system If the user installs the One Key Recovery Pro program on the local system, attaches a second hard disk drive that contains an operating system, and press F11 or the ThinkVantage button, the user cannot enter the local PDA. This is because Boot Manager does not know from which drive it should boot the PDA. To solve this problem, detach the second hard disk drive and then restart the computer. Consideration 11 ---------------- Computer reboots the Pre-desktop Area (PDA) when performing a rejuvenate operation if the computer is not connected to an ac power adapter If your computer is not connected to an ac power adapter, when you use the rejuvenate function of the One Key Recovery Pro program, an error message will be displayed, saying that the scheduled backup could not be taken because the mobile system is not connected to ac power. After you click OK, the computer will reboot the PDA. To solve this problem, connect the computer to an ac power adapter and perform the rejuvenate operation again. Consideration 12 ---------------- Cannot enter PDA after restoring from a Windows backup On a preloaded Windows 7 operating system, when you use the Windows Backup and Restore function to create a system image on external media, such as a USB hard disk drive, and then restore the system from the created image, the system cannot enter the Pre-desktop Area (PDA) when you press either F11 or the ThinkVantage button. To solve this problem, reinstall the One Key Recovery Pro program. Considerations in primary release ============== To view the Hints & Tips associated with the One Key Recovery Pro program, do the following: 1. Click Hints & Tips on the Web page. 2. From the Brand drop-down list, select ThinkVantage Technologies. 3. From the Family drop-down list, select One Key Recovery Pro. 4. Click Continue. The following are considerations associated with the One Key Recovery Pro workspace: Consideration 1 --------------- Wireless or dial-up connections are not supported in the One Key Recovery Pro workspace. Only wired Ethernet connection is supported. Consideration 2 --------------- All pointing devices will be used as two-button devices in the One Key Recovery Pro workspace. For example, the third button (not the left or right mouse button) of a three-button mouse is not supported in the One Key Recovery Pro workspace, and the scrolling function of a ScrollPoint(R) mouse is not supported. Consideration 3 --------------- Depending on different types of graphics cards installed on your computer, there might be a series of flashes when you enter the One Key Recovery Pro workspace. . Consideration 4 --------------- The Web browser used in the One Key Recovery Pro workspace has been modified to provide enhanced security. Therefore, some functions of the Web browser have been disabled. Consideration 5 --------------- If you are starting your computer using the One Key Recovery Pro CD, the CD must remain in the optical drive in order to perform the One Key Recovery Pro operations. Consideration 6 --------------- If there is a USB memory key attached to the computer when you install the Windows 2000 operating system, a TXTSETUP.SIF file will be displayed under the directory of C:\. However, you cannot enter the One Key Recovery Pro workspace using the TXTSETUP.SIF file under the directory of C:\. To avoid this problem, detach the USB memory key before installing the Windows 2000 operating system, or delete or rename the TXTSETUP.SIF file under the directory of C:\ before entering the One Key Recovery Pro workspace. Consideration 7 --------------- The One Key Recovery Pro program only supports Norton AntiVirus 2004 or later versions. If you have a computer with Norton AntiVirus 2002 or 2003, go to the Web site at http://www.symantecstore.com/110005 to upgrade the program for free. Consideration 8 --------------- Rapid Restore(R) Ultra 3.0 and its earlier versions are not compatible with the One Key Recovery Pro program. If you install the One Key Recovery Pro program on a computer with Rapid Restore Ultra 3.0 or an earlier version installed, during the installation, the One Key Recovery Pro program will prompt you to uninstall Rapid Restore Ultra and all the backups created by Rapid Restore Ultra. Consideration 9 --------------- The VRAM (Video Random Access Memory) that comes with your computer might have a default capacity that is less than 8 MB. Having a VRAM smaller than 8 MB might adversely affect the performance of the One Key Recovery Pro program. For computers using shared memory, the VRAM must be set at 8 MB. You can adjust the VRAM capacity in your system BIOS. Consideration 10 --------------- You can use a USB memory key to rescue files in the One Key Recovery Pro workspace. However, you cannot boot from a USB memory key. Consideration 11 ---------------- The One Key Recovery Pro workspace does not support booting from a DVD-RAM disc. As a result, do not create rescue media, Product Recovery CDs, and backups DVD-RAM media, or archive backups to DVD-RAM media. Other DVD formats are supported. Consideration 12 ---------------- Computers that have a hidden protected area (HPA), also referred to as PARTIES, and that have the One Key Recovery Pro program installed will not be able to boot into either the PARTIES or the One Key Recovery Pro workspace after recovering the original factory contents. To enable the PARTIES again, restore a backup by using the One Key Recovery Pro program in the Windows environment or by booting from rescue media and then uninstalling the One Key Recovery Pro program. Consideration 13 ---------------- Close all the applications before attempting to perform a restore operation from the One Key Recovery Pro workspace. Failure to do so might result in performance problems. Consideration 14 ---------------- When restoring the operating system and applications from a One Key Recovery Pro backup, you might need to reinstall the applications that were installed after the creation of the selected backup. Consideration 15 ---------------- For security purposes, do not back up your system to a shared network drive if you log on to the computer with administrative privileges. Otherwise, you will no longer have the read or write access to the shared network drive. To delete any backups from the shared network drive, you need to either provide the write access to the computer after performing the backup operation or log on as another user without administrative privileges. Consideration 16 ---------------- Starting from a diskette typically takes more time than starting from other types of media. After you start from the Recovery Repair Diskette, a menu is displayed before all the information on the diskette is loaded. Do not make any selection from the menu until the diskette LED is off to indicate that all the diskette activities finish. Failure to do so might result in making incorrect selections from the menu. Consideration 17 ---------------- When you attempt to make a USB hard disk drive bootable with the One Key Recovery Pro program, an error message might be displayed, indicating that it failed to copy a log file. The One Key Recovery Pro program will try to copy the file for up to five times. This is an intermittent problem. Consideration 18 ---------------- When the One Key Recovery Pro program is installed, a message is displayed, reminding users to clean up the service partition. This is an informational message. Consideration 19 ---------------- When the user attempts to create a backup on an external USB hard disk drive, an error message is displayed, saying that the backup to the USB hard disk drive failed because the USB hard disk drive could not be found. To solve this problem, you need to detach the USB hard disk drive, and then reinstall it. Then the USB hard disk drive will become E: drive. Consideration 20 ---------------- Files on excluded partitions cannot be saved on an external device when you are performing a full restore operation from the One Key Recovery Pro workspace. To avoid this problem, do not exclude partitions containing important data that you might want to recover later. To solve this problem, start the Windows operating system and copy the necessary files to an external device before initiating the restore operation. Consideration 21 ---------------- If the user enters the One Key Recovery Pro workspace and then reboots to the Windows environment and uninstalls the Ultimaco Safeguard Easy program, the computer will only boot to the One Key Recover workspace upon subsequent reboots. To avoid this problem, cold boot the computer to the Windows environment before uninstalling the Utimaco Safeguard Easy program. To solve this problem, do one of the following: -Download the recovery image or file from the Lenovo Web site at http://www.lenovo.com/support. Create recovery media with the image or file. Then, run the recovery media. This will set the first partition on the drive as active so that the computer can boot to it. -Use a partitioning tool, such as Partition Magic, to set the first partition on the drive as active so that the computer can boot to it. Consideration 22 ---------------- When a limited user attempts to restore individual files from a network backup in the Windows environment, the file list cannot be displayed. To solve this problem, use the Restore Individual Files feature in the One Key Recovery Pro workspace to view the file list when attempting to restore individual files from a network backup. Consideration 23 ---------------- When the system boots to the One Key Recovery Pro workspace from a PXE (Preboot eXecution Environment) server such as Windows Server(R) 2003 through the Remote Installation Service (RIS), the operating system will load and then does not respond indefinitely. The operation of loading the device driver when the system is booting to the One Key Recovery Pro workspace conflicts with the operation of loading the operating system from the network. This might cause an operating system crash. To eliminate the hang during a PXE boot, delete the following files from the PXE image: \preboot\swwork\ntwktpfd.tbi \preboot\swwork\ntwktpfe.tbi Consideration 24 ---------------- When you attempt to deploy a manifest file from a diskette when running the Custom Factory Recovery program in administrator mode, the Open File interface might not display the contents of the diskette because the One Key Recovery Pro workspace has limited diskette support. Most diskettes should function properly, but only certain Lenovo and Sony diskettes are officially supported. Use a supported device to deploy the manifest file when running the Custom Factory Recovery program. Consideration 25 ---------------- When you create a backup to a second hard disk drive that is attached to a SATA UltraBay adapter using the One Key Recovery Pro program, the function of making the second hard disk drive bootable does not work. However, currently, this function is not supported by the One Key Recovery Pro program. To solve this problem, do one of the following: - Create a different rescue medium such as CD, DVD, USB hard disk drive, or non-SATA second hard disk drive (such as PATA or IDE). -Run the Microsoft diskpart utility to clean up the hard disk drive. -Make the second hard disk drive that is attached to a SATA UltraBay adapter bootable using the rescue media. Consideration 26 ---------------- After deleting the base backup, merge failures might occur. To reproduce this problem, do the following: 1. Create a base backup to a USB hard disk drive. 2. Create a few incremental backups to both USB and local hard disk drives. 3. Delete the base backup using the Windows interface. This operation fails when level 0 and level 1 are being merged. If this occurs, delete all backups and create a new base backup. Consideration 27 ---------------- If you use the One Key Recovery Pro program on a Dell 380 computer to create rescue media, and then you boot from a USB hard disk drive with the rescue media, this operation will result in a system crash. The Dell 380 computer uses a down-level hardware revision of the IASTOR SATA controller. A patch is required for the One Key Recovery Pro workspace to boot from a hard disk drive, CD, or DVD. However, this patch does not enable the Dell 380 computer to boot from a USB hard disk drive. To avoid this problem, create a bootable CD or DVD using the ThinkVantage Create Recovery Media program. Use this bootable CD or DVD as the rescue medium instead of using a USB hard disk drive. Consideration 28 ---------------- After reinstalling the One Key Recovery Pro program, backup files stored on an external device are not displayed in the backup list when you click View all backups. This occurs after you save backup files to an external device, and then uninstall and reinstall the One Key Recovery Pro program. After reinstalling the program, the backups on the external device are no longer displayed in the View all backups interface. The backup files on the external device are still intact, and you can restore your system from these backups. When you follow the restore path, the desired backup files are displayed even though the files were not displayed in the View all backups interface. Consideration 29 ---------------- When a limited user launches the One Key Recovery Pro program and changes the settings under the section of Set schedule and preferences, the changes cannot be saved when the user clicks OK or Apply. This problem occurs in certain language environments because the Users group name is translated and therefore cannot be found. This prevents the Users group from obtaining the correct permissions to change these settings. An Administrative user can change the permissions on the key HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\One Key Recovery Pro\Settings to give the Users group (or the equivalent translated group) Set Value and Create Subkey access. Consideration 30 --------------- After performing a restore operation, you cannot launch the ThinkVantage System Migration Assistant program. After you perform a restore operation using a backup that does not contain System Migration Assistant, you cannot launch System Migration Assistant even if you have saved all the data that were created or modified after the creation of the backup, or even if you have installed System Migration Assistant after the creation of the backup. To solve this problem, do one of the following: - Reinstall System Migration Assistant. - Restore from a backup that contains System Migration Assistant. Affected Software versions: One Key Recovery Pro program Consideration 31 --------------- Select Do not persist the password when restoring a backup to a new computer. When restoring a backup to a new computer, both password persistence options are available for selection and one must be selected before the Next button activates. However, when restoring a backup to a new computer, the local hard disk drive should be empty and the One Key Recovery Pro program should not ask for password persistency. When prompted, select Do not persist password and click Next. Note: Either option should work as no password persistence is selected, since there is no password to persist in the hard disk drive. Trademarks ========== The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo NetVista Rapid Restore One Key Recovery Pro ScrollPoint ThinkCentre ThinkPad ThinkVantage Microsoft, Internet Explorer, Windows, and Windows Server are trademarks of the Microsoft group of companies. Other company, product, and service names may be trademarks or service marks of others. THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. LENOVO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, LENOVO GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. (C) Copyright Lenovo 2012.